Industries

The COVID-19 pandemic accelerated digitalization in buildings. Driven by increasing demand for energy-efficient and sustainable buildings, the global Internet of Things (IoT) and artificial intelligence (AI)-based building automation systems (BAS) market is rapidly growing and holds the key to optimizing building performance, reducing energy consum...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

Healthcare providers and payers are operating under the pressure of rising healthcare costs, demand for better health outcomes, and the need to improve the digital patient experience. All major healthcare stakeholders acknowledge the need to invest in digital infrastructure, and provider-payer collaboration capabilities to facilitate cross-cont...

Water utilities across the globe are exploring new solutions to adapt to climate change, this has driven decision makers to implement water conservation policies which specifies the need to reduce leaks and holistically reduce Non-Revenue Water (NRW). Smart water meters are the tool of choice for water utilities to reduce leaks and NRWas it ensures...

Digital transformation has become a priority for enterprises. Data centers are the backbone of a digital economy and an integral part of a digital business’s strategy. The data center colocation services industry is witnessing higher competitive intensity, compelling service providers to build scalable facilities with best-in-class design and...

Despite the slump and slow recovery in automotive sales following the pandemic and ongoing semiconductor shortages, the vehicle leasing and rental industry in the Americas is on a robust growth trajectory. The Americas denotes Canada, the United States, Argentina, Brazil, and Mexico. Leasing and rental companies in North America and Latin America f...

In the big data era, the need for artificial intelligence (AI) tools and applications for intelligence uses has increased dramatically as armed forces and intelligence agencies focus on consolidated solutions to collect, process, and analyze data from seemingly endless sources. Miliary intelligence (MILINT) analytics is crucial for battlefield effi...

In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated by three types of companies. Professional service firms leverage their consulting pedigree to provide top-tier consul...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...