Industries

Technological and digital trends are transforming the oil and gas industry. Main players commonly choose operational technologies (OTs) to carry out the automation of their oil and gas processes; however, newer technologies, such as AI, IoT, and robotics are starting to gain more relevance in the industry. Oil and gas companies adopted automati...

This Frost & Sullivan tracker provides metrics on Apple's quarterly performance (for both unit sales and revenues) for iPads, iPhones, Macs, and other products, such as iPods, Apple TVs, Beats Electronics, and Apple-branded and third-party accessories. This tracker includes historical quarterly data for all of these categories from Q1 2007 to Q2 20...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

The ongoing, albeit intermittent, transition to renewable energy sources has made it apparent that new methods of electric energy storage are required to balance energy supply and demand. The widespread adoption of electric vehicles spurs the need for more cost-effective energy storage solutions. At the same time, rising climate change awareness pu...

16 Dec 2021  |  North America  |  Market Research

Trends and Growth Opportunities in Module-less (Cell to Pack) Battery Structure

Reduction on Modules Directly Results in Price Reduction by 25 to 30%

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Leading battery manufacturers (e.g., BYD, CATL, and LG Chem) and original equipment manufacturers (OEMs) (e.g.,BYD, Daimler, and VW) are now looking at next-generation battery technology that focuses on module-less battery pack technology, which integrates cells directly into the pack without having to package it into modules. In the module-les...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

16 Dec 2021  |  Global  |  Market Research

Global Air Cargo Growth Opportunities

Increased Focus on Digitalization, Sustainable Operations, and Building Resilient Supply Chains will be the Key to Enhancing Future Growth Potentia

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Key Issues Addressed

This study analyzes the impact of the COVID-19 pandemic on the air cargo industry. It also examines the growth in air cargo between 2020 and 2022 and identifies the trends driving this growth. The impact of past crises on global trade has also been presented. The study also highlights the leading stakeholders in the industry, such as carriers, air ...

Self-health monitoring products and technologies boost consumer awareness of their health and help them to monitor it, avail timely medical help, and lead a high-quality life. Tools such as wearables, body patches, smartphone applications, lateral flow assays, and other peripheral devices are used to diagnose acute conditions, help patients reach t...

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...