Industries

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The flow battery energy storage solution comprises 2 electrolytes, which differs from the traditional battery design, where energy is stored as the electrode material. These electrocytes’ electrochemical nature drives the ion transfer and enables the storage and discharge of energy. A flow battery can be used as a fuel cell and rechargeable batte...

This research study, Disruptive Electrolyzer Technologies Enabling Green Hydrogen Production, focuses on the latest achievements in electrolyzer technologies. The study highlights the necessity for electrolysis technology and discusses the major challenges its development faces in gaining wide-scale market adoption and competitiveness. Current ...

20 Oct 2021  |  Global  |  Market Research

Global Food Enzymes Growth Opportunities

New Product Innovations to Cater to the Demand for Clean-label Products Will Fuel Innovation in Food Enzymes

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Enzymes are defined as specialized proteins that act as catalysts to speed up a specific reaction. In most cases, enzymes used in food are used as processing aids, where they aid in the manufacturing of food or food ingredients but do not have a function in the final product. Very few enzymes are used as food additives or ingredients and are functi...

20 Oct 2021  |  Asia Pacific  |  Market Research

ASEAN Hybrid and Electric Vehicle Growth Opportunities

The Transformative Mega Trends Driving Energy-efficient and Electrification Technologies in Indonesia, Malaysia, and Thailand

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Major Association of Southeast Asian Nation (ASEAN) countries rely on internal combustion engine (ICE) passenger vehicles. National incomes and infrastructure development also drive motorcycles’ popularity. Hybrid and electric vehicle penetration only accounted for 0.3%, 1.3%, and 9%, respectively, in the total new passenger vehicle sales in Indone...

Pumps play an important role in a variety of sectors. The energy sector (oil and gas, power generation and petrochemicals) is the largest, but with the emphasis on decarbonization and curbing carbon emissions, the worldwide focus is on developing sustainable industrial practices. Companies, governments, and end users are analyzing various ways to d...

The role of catalysts in renewable energy generation, such as solar-to-energy, green hydrogen, power-to-X, and waste-to-fuel, is focused primarily towards increasing the efficiency rates while reducing heat loss. In solar energy generated through solar panels, catalysts help enhance the energy being absorbed and transported across the solar panels....