Industries

New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

Insulation materials, either in fibrous, cellular or granular form, are adopted across industries such as building and construction, packaging, electronics, consumer goods, energy, manufacturing, oil & gas, aerospace and automotive. Apart from being a thermal barrier, the materials function as anticorrosion, anti-flame, enhance the durability and a...

No economy, industry, or businesses has been spared from the effects of the novel coronavirus (COVID-19). Some industries have naturally been affected more than others and the impacts have been on a larger scale. Major economies were already experiencing a slowdown due to other factors and this global pandemic has only added to the distress, hasten...

Surfactants and preservatives are key functional ingredients in personal care applications that have attracted significant attention from consumers and regulatory bodies in recent years. This is attributed to the challenges faced by the conventional surfactants and synthetic preservatives including adverse effects of these products on the consumers...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

31 Aug 2020  |    |  Technology Research

Data Science Impacting the Pharmaceutical Industry Part II: Clinical trial Applications

Enabling faster analysis using advanced tools

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Clinical Trials, the most crucial step in drug discovery has never been in the forefront in adopting new technologies and transforming from the conventional protocols. With the development of AI/ML in the last five years, it has opened up a new horizon for transforming clinical trials. It has been proven that use of AI/ML tools can scan through la...

Even though more than 70% of our planet's surface is covered with water, water scarcity, i.e., lack of access to clean drinking water, is widespread and remains on the rise: it is found in both growing and developed economies. Further, driven by declining freshwater resources and increasing water demand around the world, water utilities have begun ...

According to the United Nations, global population is estimated to reach 8.1 billion in 2025 and the subsequent economic growth to cater to the demands of this growing population will push the stress levels of the water resources to the extreme limit. The US Intelligence Community Assessment of Global Water Security has also predicted that the glob...

Renewable energy sources have a major impact on the stability the power grid due to their randomness and intermittence in energy generating process. The widespread adoption of renewable energy and electric vehicles (EVs) requires the energy storage systems with enhanced energy and power densities, optimized efficiency, reduced cost, and possibility...