1. 29 Jun 2022  |  North America  |  Customer Research

    Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022

    Employee Experience (EX) Becomes a Top Business Priority

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

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  2. 29 Jun 2022  |  North America  |  Tracker

    Apple Performance Tracker, 2022 Q1

    Smartphones, Services, and Wearables Generated the Best Growth Opportunities in 2022

    This Frost & Sullivan tracker provides metrics on Apple's quarterly performance (for both unit sales and revenues) for iPads, iPhones, Macs, and other products, such as iPods, Apple TVs, Beats Electronics, and Apple-branded and third-party accessories. This tracker includes historical quarterly data for all of these categories from Q1 2007 to Q1 20...

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  3. 27 Jun 2022  |  North America  |  Market Research

    Global Distributed Control Systems Growth Opportunities

    Innovation Culture to Future Proof Industries Drives Transformational Growth

    The COVID-19 pandemic has significantly affected the global automation industry. Its slow recovery drives growth opportunities for companies and end users willing to capitalize on technology to overcome weaknesses in the industrial value chain. The global distributed control systems (DCS) market witnessed a revenue decline in 2020, mainly because o...

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  4. 27 Jun 2022  |  North America  |  Market Outlook

    Global Coach and Bus Growth Outlook, 2022

    Strong Growth for Zero Emission Buses in Europe and North America but Global Bus Market to Shrink Due to China

    The COVID-19 pandemic continued to have a global impact in 2021, with transit and bus operators facing financial constraints as daily commuting declined and people shifted to personalized transport to avoid infections. However, with vaccination drives underway, ridership is likely to increase in 2022. India and Latin America are candidates for stro...

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  5. 27 Jun 2022  |  North America  |  Market Research

    Sustainability and Circularity Matters—Contact Center Growth Opportunities under the ESG Umbrella

    Setting and Achieving ESG Goals Provides a Competitive Advantage in the Contact Center

    Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and p...

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  6. 24 Jun 2022  |  North America  |  Market Research

    Global Elevator and Escalator Growth Opportunities

    Increasing Digitalization Bolstering Transformational Growth of the Industry in the Post-Pandemic Era

    After a highly challenging pandemic-filled 2020, the elevator and escalator market recovered in 2021 to register a global growth of 5.7% in revenues. While activity in the early part of 2021 were somewhat hampered by the pandemic, the later part of the year recovered well to post much higher growth than 2020. The recovery speed varied with the regi...

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  7. 23 Jun 2022  |  North America  |  Market Research

    Digital Trust and Safety Growth Opportunities

    Content Moderation Strategies are Important Across all Online Customer Engagements

    The explosion of the internet and mobile devices led to the emergence of online platforms that allow users to share content for others to view. Social media platforms make sharing content with global audiences easy, and react buttons, comments sections, and message boards enable users to interact and share their opinions, feedback, and criticisms. ...

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  8. 23 Jun 2022  |  North America  |  Market Research

    North American Automotive Human-Machine Interface (HMI) Growth Opportunities

    The Future of Advanced HMI and Infotainment Systems Aligns with the Autonomous Vehicles Roadmap and Creates Space for Innovative Customer Experiences

    Consumer interaction with in-vehicle infotainment systems started with a mere hard button and rotary dial system interface but now includes advanced features such as touch screen, voice recognition, and even gesture control. This study offers an overview of in-vehicle HMI features, such as driver display and cockpit display screens, mapping, media ...

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  9. 21 Jun 2022  |  North America  |  Tracker

    Global Smart Water Meter Tracker, 2022

    Water Conservation and NRW Reduction Policies to Ensure Transformational Growth of the AMI-based Water Segment

    Water utilities across the globe are in various stages of implementing polices and regulations that will enable water conservation and reduce non-revenue water (NRW), with advanced smart water meters being the focal point of investment. For over a decade automated-meter-reading-based (AMR based) smart water meters were the most adopted. However, th...

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  10. 20 Jun 2022  |  North America  |  Market Research

    US Aerospace & Defense Operations in the Information Environment Growth Opportunities

    Future Growth Potential of Informational Power in Military Applications

    Today’s aerospace, defense, and security environment is witnessing substantial information technology changes. The availability of wireless communication systems, social media networks, and the growing impact of artificial intelligence on our daily lives and individual experiences is creating a new market for expertise and capabilities that can def...

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