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24 Dec 2021  |  Global  |  Tracker
Global Video Conferencing Devices Market, Forecast to 2026
2021 Market Size and Market Share Tracker
2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...
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21 Dec 2021  |  Global  |  Megatrends
Growth Opportunities for Carbon Neutrality Strategies
Regulatory Shifts and Threat of Environmental Impact Drive Decarbonization Goals
During the 2021 United Nations Climate Change Conference (COP26), the European Union and the United States announced their commitments to become carbon neutral by 2050, while China and India, the first- and third-largest emitters, plan to become carbon neutral by 2060 and 2070, respectively. Low-income countries will struggle to reduce their carbon...
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16 Dec 2021  |  Global  |  Customer Research
Impact of Mobile Devices and Apps on Customer Experience (CX)
Customer Perspectives on Excelling in CX in a Mobile World
With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...
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15 Dec 2021  |  Global  |  Customer Research
The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations
Highlights from the 2021 Frost & Sullivan Global Cloud Survey
The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...
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09 Dec 2021  |  Global  |  Customer Research
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Banking, Financial Services, and Insurance Customer Perspectives
The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...
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22 Nov 2021  |  Global  |  Megatrends
Global Transhumanism Growth Opportunities
Transformational Growth in Biological, Health, and Wellness Augmentation will Enable the Rise of Human 2.0
Radical changes in science and technology are helping the human body evolve. Biological augmentations and body enhancements are transforming the human body and bringing about a kind of transhumanism by eliminating diseases, extending life spans, and enhancing human capabilities. Biological augmentations and body enhancements are classified into th...
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16 Nov 2021  |  Global  |  Megatrends
Trend Opportunity Profile—Social Commerce
Future Growth Potential in Gen Z as Next Wave of Consumers and in Disruptive Technologies Used to Power Persuasive Selling
New retail business models have emerged, and one crop is online-only businesses that sell exclusively through social media channels. Almost all social media platforms today offer retail functionalities that facilitate the electronic commerce (eCommerce) of goods and services. This online sales model is mainly driven by social influences and interac...
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26 Oct 2021  |  Global  |  Customer Research
Hybrid and Multicloud Healthcare IT Transformation
Findings from the 2020 Frost & Sullivan Global Cloud User Survey
Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...
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21 Oct 2021  |  Global  |  Customer Research
Business Implications of Programmable Communications
CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes
In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...
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23 Sep 2021  |  Global  |  Megatrends
Trend Opportunity Profiles—Future of Humanless Construction
Future Growth Potential Enhanced by Advancements in Robotics and Automation
Developers are increasingly investing in digital tools like robotics and automation to improve productivity. 3D printing and other new technologies will lead to rapid advancements in prefabrication and modularization. These advancements, in turn, will improve productivity and reduce overreliance on on-site processes. With a rapidly aging workfor...
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