Industries Market Research Reports

After two consecutive years of economic contraction in 2019 and 2020, Latin America achieved a ~7% real GDP growth in 2021. Some of the larger Latin American nations are emerging market growth leaders across the globe, and the region is known for its commodity exports, robust trade, and cost-effective labor. Amidst shifting socio-economic trends po...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included...

Spared of widespread coronavirus outbreaks, the Kenyan economy reported a small economic contraction in 2020 as robust growth across agriculture, financial services, real estate, and construction largely offset the sharp decline in hospitality, tourism, and transport services. The economy registered an impressive rebound in 2021, led by the broad-b...

Over the previous decade, the Indian economy registered robust economic growth that resulted in lower poverty rates, strong consumption growth, and a sizeable middle class. Putting behind the economic fallout from slowing economic conditions and the COVID-19 pandemic in 2019 and 2020, respectively, the Indian economy is gradually returning to a sus...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research is designed to provide insights into Saudi Arabia’s macroeconomic environment for the next five years, covering aspects such as GDP growth and per capita GDP, fiscal and monetary policy, demographics, disease profile, and health insurance. Saudi Arabia's economy experienced a deep contraction in 2020, with the rebound seen through 2...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market sizein Mexico and Central America and the Caribbean in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA ...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Colombia and Peru in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overse...