1. 26 Mar 2024  |  Europe  |  Frost Radar

    Frost Radar : Customer Experience Management in Europe, 2024

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...

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  2. 11 Dec 2023  |  Asia Pacific  |  Frost Radar

    Frost Radar : Asia-Pacific Contract Research Organizations, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    More than 6,000 molecules are currently in clinical development across the pharmaceutical research and development (R&D) landscape, with more than 11,000 in the preclinical phase. The industry is witnessing the growth of small- to mid-segment pharma/biotech players making significant contributions to drug discovery and development pipelines. Across...

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  3. 05 Dec 2023  |  Europe  |  Frost Radar

    Frost Radar : Vehicle Retail Visualization Solutions in Europe, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    Original equipment manufacturers (OEMs) and dealers are exploring different approaches to reach out directly to customers to reduce the overall retail operating costs These approaches should be effective enough to market and sell their inventory in the competitive retail arena. Automotive eCommerce transformed during the COVID-19 pandemic. Many OEM...

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  4. 09 Nov 2023  |  Europe  |  Frost Radar

    Frost Radar : Unified Communications as a Service in Europe, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    This is an in-depth analysis of the top 21 growth and innovation leaders in the European unified communications as a service (UCaaS) market. Competition is intensifying as the market matures. As a result, it is exceedingly important for participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar provides perspe...

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  5. 12 Jun 2023  |  Europe  |  Frost Radar

    Frost Radar™: Managed SD-WAN Services in Europe, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    European ranks second in use of managed software-defined wide area network (SD-WAN) services, just behind North America. Market growth is driven mainly by an acceleration in customers’ digital transformation, more complex network environments, and massive amounts of traffic generated from the cloud. SD-WAN technologies placed at customer edge loc...

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  6. 24 May 2023  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Facility Management in Asia-Pacific, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    In a field of more than 150 industry participants in Asia-Pacific, Frost & Sullivan independently plotted the top 13 facility management companies across two key indices, growth and innovation.

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  7. 27 Apr 2023  |  Europe  |  Frost Radar

    Frost Radar™: European Cloud Contact Center Market, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.

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  8. 06 Apr 2023  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...

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  9. 30 Jan 2023  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Electric Two-wheeler Start-ups in Asia, 2023

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Climate change remains a top concern for governments and industries around the world. Increasing levels of carbon emissions have created an urgent need for control measures including vehicle electrification. Two-wheelers are a commonly used mode of transport in Asia considering their maneuverability through traffic and cost efficiency in terms ...

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  10. 12 Jan 2023  |  Europe  |  Frost Radar

    Frost Radar™: European Customer Experience Outsourcing Services, 2023

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

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