Uberization of Vehicle Service—Business Model and Revenue Analysis, 2017–2025

Uberization of Vehicle Service—Business Model and Revenue Analysis, 2017–2025

$1.8 Billion in Total Service Revenue to be Booked From Online Service Marketplaces Across North America and Europe in 2025

RELEASE DATE
07-Mar-2019
REGION
North America
Research Code: K316-01-00-00-00
SKU: AU01807-NA-MR_22913

$4,950.00

Special Price $3,712.50 save 25 %

In stock
SKU
AU01807-NA-MR_22913

$4,950.00

$3,712.50 save 25 %

DownloadLink

Pay by invoice

ENQUIRE NOW

Description

The aim of this study is to research, analyze, and forecast the business impact of the service marketplaces business model in the automotive aftermarket. Service marketplaces are a direct outcome of the digital wave disrupting the automotive aftermarket service industry. As per Frost & Sullivan’s analysis, a majority of the activity is currently visible in Germany, the UK, the US, and France. In other markets, including China and India, eCommerce in aftermarket parts and service retail is catching up quickly. Over the last 1–2 years, there has been significant activity from the Original Equipment Manufacturer (OEM) and Original Equipment Supplier (OES) channel backing this business model strongly. In the next 2–3 years, service marketplaces are expected to evolve to be a strong channel to market with, with online job booking accounting for an estimated 3%–5% of total service jobs in the countries under the scope.


Research Highlights

The study looks at the service aftermarket in four countries: the US, the UK, Germany, and France, and analyzes the workshop network adoption of the service marketplace concept. Analysis involves the estimation of the current level of penetration in the number of jobs booked from service marketplaces and also the dollar value of the total service job booked through these marketplaces. Further analysis covers the estimation of current level of revenue generated by these marketplaces and forecasts the same for 2025. Country-level analysis provides information on the penetration of service marketplaces in each of these regions for service jobs, service revenue penetration, and also service marketplace revenues. The research also covers benchmarking of top market participants on KPIs and provides an in-depth analysis of the strategic engagement opportunities for different types of stakeholders involved in the aftermarket se

Key Features

  • Providing a strategic overview of the emergence and growth of the service marketplaces business model in the automotive aftermarket
  • Providing industry benchmarking of different marketplaces
  • Estimating and forecasting the future market revenue potential
  • Developing an understanding of the Key Performance Indicators (KPIs) for a successful business model involving multiple stakeholders
  • Developing actionable recommendations for existing participants to ensure channel growth and to identify channel entry strategies for prospective new entrants

Research Highlights

The study looks at the service aftermarket in four countries: the US, the UK, Germany, and France, and analyzes the workshop network adoption of the service marketplace concept. Analysis involves the estimation of the current level of penetration in the number of jobs booked from service marketplaces and also the dollar value of the total service job booked through these marketplaces. Further analysis covers the estimation of current level of revenue generated by these marketplaces and forecasts the same for 2025. Country-level analysis provides information on the penetration of service marketplaces in each of these regions for service jobs, service revenue penetration, and also service marketplace revenues. The research also covers benchmarking of top market participants on KPIs and provides an in-depth analysis of the strategic engagement opportunities for different types of stakeholders involved in the aftermarket service industry, including OEMs, OES, aftermarket distributors, eCommerce participants, and others.


Key Issues Addressed

  • How has the aftermarket service marketplaces business model evolved?
  • Which are the key market participants and how do they compete with each other?
  • How are other industry participants being impacted and what is the business opportunity for them?
  • What is the market demand at present and how is this expected to evolve by 2025 across different geographies under the scope of the study?

Author: Anuj Monga

 

RESEARCH: INFOGRAPHIC

This infographic presents a brief overview of the research, and highlights the key topics discussed in it.
Click image to view it in full size

Table of Contents

Executive Summary—Key Findings

Executive Summary—What is Uberization of Service?

Executive Summary—Comparison Between Traditional and Service Marketplace Access

Executive Summary—Business Model Approaches

Executive Summary—Market Snapshot

Executive Summary—Market Intensity by Region

Executive Summary—What are the Key Business Factors?

Current and Future Outlook

Research Scope

Research Aims and Objectives

Key Questions this Study will Answer

Research Methodology

Trend 1—Connectivity Powers On-demand Mobility Services

Trend 2—Demographic Shifts (Gen Y and Z as Vehicle Owners)

Trend 3—Emergence of Women as Vehicle Buyers and Users

Trend 4—Investment Interest in Aftermarket Start-ups

Trend 5—Digital Transformation in the Automotive Service Industry

Future Revenue Growth From Downstream Services

Business Model Approaches

Digital KPIs—B2B (Workshop Centric)

Digital KPIs—B2C (Vehicle Owner Centric)

Service Marketplaces—Stages of Development

Service Marketplaces—Investment Trends

Service Jobs Potential (Service Marketplaces) in Key Markets

Service Jobs Penetration (Service Marketplaces) in Key Markets

Service Revenue Potential (Digital Platforms) by Key Markets

Service Revenue Penetration (Service Marketplaces) in Key Markets

Revenue Potential for a Digital Garage Platform

Impact of Service Marketplaces on Channel Participants

Stakeholder Activity Analysis in Vehicle Service Digitization

Overview of Existing OEM/OES Partnerships With Service Marketplaces

Region-wise Competitor Mapping

Competitor Mapping—Business Model Analysis

Key Differentiators Among Competitors

Benchmarking Key Service Aggregators

Whocanfixmycar | www.whocanfixmycar.com

Whocanfixmycar—Customer Interface

Caroobi | www.caroobi.com

Caroobi—Customer Interface

Bookmygarage | www.bookmygarage.com

Bookmygarage—Customer Interface

Yourmechanic | www.yourmechanic.com

Yourmechanic—Customer Interface

ClickMechanic | www.clickmechanic.com

ClickMechanic—Customer Interface

Mycarneedsa | www.mycarneedsa.com

Mycarneedsa—Customer Interface

Openbay | www.openbay.com

Openbay—Customer Interface

Autobutler | www.autobutler.de

Autobutler—Customer Interface

Mon Mécanicien | www.monmecanicien.fr

Mon Mécanicien—Customer Interface

iDGARAGES | www.idgarages.com

iDGARAGES—Customer Interface

Fairgarage | www.fairgarage.de

Fairgarage—Customer Interface

Autoscout24 | www.werkstatt.autoscout24.de

Autoscout24—Customer Interface

Future of Service Marketplace Capabilities

Emerging Business Model Case Study—Engie Solution

Increasing Customer Touchpoints and Services

Increasing Services for Workshops

Growth Opportunity in Service Marketplaces

Strategic Imperatives for Success and Growth

Key Parameters for Success in Service Marketplaces

The Last Word—Three Big Predictions

Legal Disclaimer

Market Engineering Methodology

List of Exhibits

List of Exhibits (continued)

Related Research
The aim of this study is to research, analyze, and forecast the business impact of the service marketplaces business model in the automotive aftermarket. Service marketplaces are a direct outcome of the digital wave disrupting the automotive aftermarket service industry. As per Frost & Sullivan’s analysis, a majority of the activity is currently visible in Germany, the UK, the US, and France. In other markets, including China and India, eCommerce in aftermarket parts and service retail is catching up quickly. Over the last 1–2 years, there has been significant activity from the Original Equipment Manufacturer (OEM) and Original Equipment Supplier (OES) channel backing this business model strongly. In the next 2–3 years, service marketplaces are expected to evolve to be a strong channel to market with, with online job booking accounting for an estimated 3%–5% of total service jobs in the countries under the scope.--BEGIN PROMO--

Key Features

  • Providing a strategic overview of the emergence and growth of the service marketplaces business model in the automotive aftermarket
  • Providing industry benchmarking of different marketplaces
  • Estimating and forecasting the future market revenue potential
  • Developing an understanding of the Key Performance Indicators (KPIs) for a successful business model involving multiple stakeholders
  • Developing actionable recommendations for existing participants to ensure channel growth and to identify channel entry strategies for prospective new entrants

Research Highlights

The study looks at the service aftermarket in four countries: the US, the UK, Germany, and France, and analyzes the workshop network adoption of the service marketplace concept. Analysis involves the estimation of the current level of penetration in the number of jobs booked from service marketplaces and also the dollar value of the total service job booked through these marketplaces. Further analysis covers the estimation of current level of revenue generated by these marketplaces and forecasts the same for 2025. Country-level analysis provides information on the penetration of service marketplaces in each of these regions for service jobs, service revenue penetration, and also service marketplace revenues. The research also covers benchmarking of top market participants on KPIs and provides an in-depth analysis of the strategic engagement opportunities for different types of stakeholders involved in the aftermarket service industry, including OEMs, OES, aftermarket distributors, eCommerce participants, and others.

Key Issues Addressed

  • How has the aftermarket service marketplaces business model evolved?
  • Which are the key market participants and how do they compete with each other?
  • How are other industry participants being impacted and what is the business opportunity for them?
  • What is the market demand at present and how is this expected to evolve by 2025 across different geographies under the scope of the study?

Author: Anuj Monga

 

More Information
No Index No
Podcast No
Author Anuj Monga
Industries Automotive
WIP Number K316-01-00-00-00
Is Prebook No
GPS Codes 9800-A6,9801-A6,9AF6-A6,9B07-C1