Indian Unified Communications (UC) Applications and Services Market, Forecast to 2022

Indian Unified Communications (UC) Applications and Services Market, Forecast to 2022

A Wave of Consolidation is Seen Across UC Vendors and Services Providers, Thereby Making the Market a Playground Only for the Best

RELEASE DATE
19-Sep-2018
REGION
South Asia, Middle East & North Africa
Research Code: P9FB-01-00-00-00
SKU: TE03848-SA-MR_22319

$4,950.00

Special Price $3,712.50 save 25 %

In stock
SKU
TE03848-SA-MR_22319

$4,950.00

$3,712.50 save 25 %

DownloadLink

Pay by invoice

ENQUIRE NOW

Description

With ongoing advancements in technologies, the world is growing to become a connected place and communication is increasingly becoming “the most” important ingredient for building a connected world. Organizations worldwide are embracing better communication technologies so as to improve their employee productivity and also enable their workforce to stay connected to each other, no matter where they are located. The introduction of newer technology concepts like artificial intelligence (AI) and advanced analytics is enabling companies to enhance their communication tools, thereby leading to better organization-wide transparency and efficiency.

Companies today are adopting a unified communication approach where they are implementing tools and technologies so as to simplify communication and collaboration processes within the organization. In India too, businesses, especially large enterprises, are shifting from standalone communication products or solutions to comprehensive unified communication and collaboration solutions. To cater to these changing preferences, the traditional communication solution providers are re-building and repositioning themselves as UC platform providers by re-architecting their products and solutions and also by building stronger technology partnerships.

While the demand for traditional corporate communication tools like email and IP telephony continues to exist in India, business users are now seeking advanced communication and collaboration tools like enterprise team messaging, chatbots, cloud telephony, and similar others. The requirements in the contact center market in India is fast transforming, with businesses looking for advanced customer analytics, AI-integrated contact center solutions and enhanced workforce management (WFM) solutions for improved agent productivity. With growing penetration of cloud-based solutions, the demand for cloud-based unified communication services is on the rise. These solutions are expected to have a larger adoption among small and medium business segments.

This report titled “Indian Unified Communications (UC) Applications and Services Market, Forecast to 2022” analyzes the state of unified communication in the country in 2017. With an aim to provide the readers of the report a comprehensive understanding of the market (current and future), a well-tested step-by-step research methodology has been followed, which is an ideal mix of primary and secondary research.

The market research report starts with defining the Unified Communication and Collaboration (UCC) market, the mega trends affecting the growth of UCC in India, industry verticals impacting the UCC adoption, and an overview on the horizontals adopting UCC. It measures drivers and restraints to the market are identified and their impacts on growth. It further estimates the market sizing and provides forecasts for the overall market and sub-segments of UC Applications and Services (Contact Center/Email/Conferencing, Integrated UC/Telephony), along with market engineering measurements. Finally, it identifies growth opportunities that Frost & Sullivan believes will create differentiators for Unified Communication and Collaboration vendors.

Key Issues Addressed

  • What is the current state of the overall UC applications and services market in India?
  • What are the specific drivers and challenges for the growth of UC in India?
  • What is the current market size and future forecast of UC applications and services?
  • How is the vertical and the horizontal split and what are the trends?
  • What would the market look like by the end of 2022?
  • What does the future hold for UC in India?

Table of Contents

Key Findings

Market Engineering Measurements

CEO’s Perspective

Market Overview—Definitions

Market Overview—UC Segmentation

Market Overview—Definitions of UC Applications

Market Overview—Definitions of UC Services

Market Overview—Research Objectives

Market Overview—Key Notes and Assumptions

Market Overview—UC Product And Services Stack Scope

Market Trends—UC Segmentation by Applications and Services: A Comparison

Market Trends—UC Segmentation by Industry Horizontals

UC Applications—Distribution Channel and Value Chain Analysis

UC Services—Distribution Channel and Value Chain Analysis

Total UC Applications and Services Market—Revenue Forecast

Market Overview—UC Applications

Market Engineering Measurements—UC Applications

UC Applications Market—Revenue Forecast

Market Share Analysis by Vertical—UC Applications

Market Share Analysis by Horizontal—UC Applications

Market Overview—UC Services

Market Engineering Measurements—UC Services

UC Services Market—Revenue Forecast

Market Share Analysis by Vertical—UC Services

Market Share Analysis by Horizontal—UC Services

UC Applications Market—Overall Market Share and Recent Developments

UC Applications Market—Market Share Analysis by Segments

Competitive Environment—UC Applications

UC Services Market—Overall Market Share and Recent Developments

UC Services Market—Market Share Analysis by Segments

Competitive Environment—UC Services

Growth Opportunity 1—Digitization Initiatives

Growth Opportunity 2—Customer Experience Enhancement

Growth Opportunity 3—BYOD and Mobility

Strategic Imperatives for Unified Communication Vendors and Providers

Mega Trends—Industry Verticals Impacting UC Adoption in the Region

Mega Trends—Unified Communications Market in India, Past Versus Present Versus Future

Mega Trends—Degree of Impact and Impact Timing on the UC Applications and Services Market

UC Applications Market—Key Success Factors, Past Versus Present Versus Future

UC Services Market—Key Success Factors, Past Versus Present Versus Future

Today’s Unified Communications Story for Enterprises—A Digitally Integrated Workplace

Unified Communication Leverages the Best-in-Class Next-Generation Technologies

Cloud Communications—The Next Wave in the Unified Communications Space

The Last Word—Predictions

The Last Word—Recommendations

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements

Additional Sources of Information on UC Applications and Services Market in India

Learn More—Next Steps

List of Acronyms

List of Exhibits

List of Figures
  • 1. Total UC Applications and Services Market: Key Market Drivers, India, 2018–2022
  • 2. Total UC Applications and Services Market: Key Market Restraints, India, 2018–2022
  • 3. UC Applications Market: Market Engineering Measurements, India, 2017
  • 4. UC Services Market: Market Engineering Measurements, India, 2017
  • 5. UC Applications Market: Competitive Structure, India, 2017
  • 6. UC Services Market: Competitive Structure, India, 2017
  • 7. Total UC Applications and Services Market: Mega Trends, India, 2012, 2017 and 2022
  • 8. Total UC Applications and Services Market: Mega Trend Impact, India, 2017–2022
  • 9. UC Applications Market: Key Success Factors, India, 2012, 2017 and 2022
  • 10. UC Services Market: Key Success Factors, India, 2012, 2017 and 2022
  • 11. Total UC Applications and Services Market: Market Engineering Measurements, India, 2017
List of Charts
  • 1. Total UC Applications and Services Market: Market Engineering Measurements, India, 2017
  • 2. Total Unified Communication Market: Segmentation, India, 2017
  • 3. Total UC Applications and Services Market: Percent Revenue Breakup by UC Application and Services, India, 2017
  • 4. Total UC Applications and Services Market: Percent Revenue Forecast Breakup by UC Application and Services, India, 2022
  • 5. Total UC Applications and Services Market: Percent Revenue Breakup by Horizontal, India, 2017
  • 6. UC Applications Market: Distribution Channel and Value Chain Analysis, India, 2017
  • 7. UC Services Market: Distribution Channel and Value Chain Analysis, India, 2017
  • 8. Total UC Applications and Services Market: Revenue Forecast, India, 2017–2022
  • 9. UC Applications Market: Revenue Forecast, India, 2017–2022
  • 10. UC Applications Market: Percent Revenue Breakup by Vertical, India, 2017
  • 11. UC Applications Market: Percent Revenue Breakup by Horizontal, India, 2017
  • 12. UC Services Market: Revenue Forecast, India, 2017–2022
  • 13. UC Services Market: Percent Revenue Breakup by Vertical, India, 2017
  • 14. UC Services Market: Percent Revenue Breakup by Horizontal, India, 2017
  • 15. UC Applications Market: Market Share by Revenue, India, CY 2017
  • 16. UC Applications Market: Market Share Analysis by Segment, India, CY 2017
  • 17. UC Services Market: Market Share by Revenue, India, CY 2017
  • 18. UC Services Market: Market Share Analysis by Segment, India, CY 2017
Related Research
With ongoing advancements in technologies, the world is growing to become a connected place and communication is increasingly becoming “the most” important ingredient for building a connected world. Organizations worldwide are embracing better communication technologies so as to improve their employee productivity and also enable their workforce to stay connected to each other, no matter where they are located. The introduction of newer technology concepts like artificial intelligence (AI) and advanced analytics is enabling companies to enhance their communication tools, thereby leading to better organization-wide transparency and efficiency. Companies today are adopting a unified communication approach where they are implementing tools and technologies so as to simplify communication and collaboration processes within the organization. In India too, businesses, especially large enterprises, are shifting from standalone communication products or solutions to comprehensive unified communication and collaboration solutions. To cater to these changing preferences, the traditional communication solution providers are re-building and repositioning themselves as UC platform providers by re-architecting their products and solutions and also by building stronger technology partnerships. While the demand for traditional corporate communication tools like email and IP telephony continues to exist in India, business users are now seeking advanced communication and collaboration tools like enterprise team messaging, chatbots, cloud telephony, and similar others. The requirements in the contact center market in India is fast transforming, with businesses looking for advanced customer analytics, AI-integrated contact center solutions and enhanced workforce management (WFM) solutions for improved agent productivity. With growing penetration of cloud-based solutions, the demand for cloud-based unified communication services is on the rise. These solutions are expected to have a l
More Information
No Index No
Podcast No
Table of Contents | Executive Summary~ || Key Findings~ || Market Engineering Measurements~ || CEO’s Perspective~ | Market Overview~ || Market Overview—Definitions~ || Market Overview—UC Segmentation~ || Market Overview—Definitions of UC Applications~ || Market Overview—Definitions of UC Services~ || Market Overview—Research Objectives~ || Market Overview—Key Notes and Assumptions~ || Market Overview—UC Product And Services Stack Scope~ || Market Trends—UC Segmentation by Applications and Services: A Comparison~ || Market Trends—UC Segmentation by Industry Horizontals~ || UC Applications—Distribution Channel and Value Chain Analysis~ || UC Services—Distribution Channel and Value Chain Analysis~ | Drivers and Restraints—Total UC Applications and Services Market~ || Market Drivers~ || Market Restraints~ | Forecasts and Trends—Total UC Applications and Services Market~ || Total UC Applications and Services Market—Revenue Forecast~ | Unified Communications Applications Market~ || Market Overview—UC Applications~ || Market Engineering Measurements—UC Applications~ || UC Applications Market—Revenue Forecast~ || Market Share Analysis by Vertical—UC Applications~ || Market Share Analysis by Horizontal—UC Applications~ | Unified Communications Services Market~ || Market Overview—UC Services~ || Market Engineering Measurements—UC Services~ || UC Services Market—Revenue Forecast~ || Market Share Analysis by Vertical—UC Services~ || Market Share Analysis by Horizontal—UC Services~ | Market Share Analysis by Participants~ || UC Applications Market—Overall Market Share and Recent Developments~ || UC Applications Market—Market Share Analysis by Segments~ || Competitive Environment—UC Applications~ || UC Services Market—Overall Market Share and Recent Developments~ || UC Services Market—Market Share Analysis by Segments~ || Competitive Environment—UC Services~ | Growth Opportunities and Companies to Action~ || Growth Opportunity 1—Digitization Initiatives~ || Growth Opportunity 2—Customer Experience Enhancement~ || Growth Opportunity 3—BYOD and Mobility~ || Strategic Imperatives for Unified Communication Vendors and Providers~ | Mega Trends and Industry Convergence Implications~ || Mega Trends—Industry Verticals Impacting UC Adoption in the Region~ || Mega Trends—Unified Communications Market in India, Past Versus Present Versus Future~ || Mega Trends—Degree of Impact and Impact Timing on the UC Applications and Services Market~ || UC Applications Market—Key Success Factors, Past Versus Present Versus Future~ || UC Services Market—Key Success Factors, Past Versus Present Versus Future~ || Today’s Unified Communications Story for Enterprises—A Digitally Integrated Workplace~ || Unified Communication Leverages the Best-in-Class Next-Generation Technologies~ || Cloud Communications—The Next Wave in the Unified Communications Space~ | The Last Word~ || The Last Word—Predictions~ || The Last Word—Recommendations~ || Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || Market Engineering Measurements~ || Additional Sources of Information on UC Applications and Services Market in India~ || Learn More—Next Steps~ || List of Acronyms~ || List of Exhibits~
List of Charts and Figures 1. Total UC Applications and Services Market: Key Market Drivers, India, 2018–2022~ 2. Total UC Applications and Services Market: Key Market Restraints, India, 2018–2022~ 3. UC Applications Market: Market Engineering Measurements, India, 2017~ 4. UC Services Market: Market Engineering Measurements, India, 2017~ 5. UC Applications Market: Competitive Structure, India, 2017~ 6. UC Services Market: Competitive Structure, India, 2017~ 7. Total UC Applications and Services Market: Mega Trends, India, 2012, 2017 and 2022~ 8. Total UC Applications and Services Market: Mega Trend Impact, India, 2017–2022~ 9. UC Applications Market: Key Success Factors, India, 2012, 2017 and 2022~ 10. UC Services Market: Key Success Factors, India, 2012, 2017 and 2022~ 11. Total UC Applications and Services Market: Market Engineering Measurements, India, 2017~| 1. Total UC Applications and Services Market: Market Engineering Measurements, India, 2017~ 2. Total Unified Communication Market: Segmentation, India, 2017~ 3. Total UC Applications and Services Market: Percent Revenue Breakup by UC Application and Services, India, 2017~ 4. Total UC Applications and Services Market: Percent Revenue Forecast Breakup by UC Application and Services, India, 2022~ 5. Total UC Applications and Services Market: Percent Revenue Breakup by Horizontal, India, 2017~ 6. UC Applications Market: Distribution Channel and Value Chain Analysis, India, 2017~ 7. UC Services Market: Distribution Channel and Value Chain Analysis, India, 2017~ 8. Total UC Applications and Services Market: Revenue Forecast, India, 2017–2022~ 9. UC Applications Market: Revenue Forecast, India, 2017–2022~ 10. UC Applications Market: Percent Revenue Breakup by Vertical, India, 2017~ 11. UC Applications Market: Percent Revenue Breakup by Horizontal, India, 2017~ 12. UC Services Market: Revenue Forecast, India, 2017–2022~ 13. UC Services Market: Percent Revenue Breakup by Vertical, India, 2017~ 14. UC Services Market: Percent Revenue Breakup by Horizontal, India, 2017~ 15. UC Applications Market: Market Share by Revenue, India, CY 2017~ 16. UC Applications Market: Market Share Analysis by Segment, India, CY 2017~ 17. UC Services Market: Market Share by Revenue, India, CY 2017~ 18. UC Services Market: Market Share Analysis by Segment, India, CY 2017~
Author Nithin Tulaja Rameshrao
Industries Telecom
WIP Number P9FB-01-00-00-00
Is Prebook No
GPS Codes 9656,9705-C1,99FC-C1