Communications Services

The communication services market is evolving at a remarkable rate. There is a definite shift from pigeon-holed, specific services provided by non-competing players in the value chain to a more competitive, inclusive ecosystem with organizations offering bundled, end-to-end solutions. This is characterised by the sophistication of technology and consumers’ willingness to pay for more integrated, service-centric solutions.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. In the communications services market, we look at, among other segments:

  • Triple, Quad and Quint Play services
  • Operator and Network Provider Strategies
  • Technology Vendor Strategies
  • Regulatory Developments
  • Convergence with new technologies (cloud, mobile money)

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 04 Jun 2025  |  Global  |  Market Research

    Strategic Insights—Intelligent Network Automation

    Integrated AI Automates and Transforms Network Functions

    Intelligent network automation is transforming the enterprise network infrastructure and how networks are managed and optimized. Network services industry participants are developing and integrating AI technologies to automate various network operation processes and tasks. Network operation and management are complex, and automated network function...

    $2,450.00
  2. 15 May 2025  |  North America  |  Market Research

    Dedicated Internet Access (DIA) Services, North America, 2024

    Adoption of SD-WAN and Demand for High-speed Connectivity Drive DIA Services' Growth Potential

    This report by Frost & Sullivan provides a comprehensive analysis of the North America Dedicated Internet Access (DIA) services market. Utilizing primary research interviews with leading service providers and secondary research from published materials, the study offers detailed revenue estimates and forecasts. The North America DIA market, current...

    $2,450.00
  3. 13 Feb 2025  |  Global  |  Market Research

    Growth Opportunities in Global Enterprise Network Services, 2024-2028

    Network Services are Experiencing Transformation

    The global enterprise network services market has experienced modest contraction in recent years with this capital-intensive and mature market. Key macroeconomic factors, including elevated interest rates and persistent inflation, have exerted downward pressure on market dynamics. In addition, price compression in network services has intensified a...

    $2,450.00
  4. 18 Dec 2024  |  Global  |  Market Research

    Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence, 2024

    AI-powered Innovation Unlocks New Revenue Streams, Operational Efficiency, and Customer Value

    AI refers to technologies that emulate human intelligence and assist decision-making with self-learning capabilities. Machine learning (ML) is a sub-field of AI that focuses on imitating how humans learn and includes the development and use of algorithms that can learn and adapt without following explicit instructions. Telcos have emerged as essen...

    $2,450.00
  5. 21 Nov 2024  |  Global  |  Market Research

    Carrier Managed Network Services Forecast, Global, 2024–2029

    Evolving Technological Complexities Emphasize the Need for Managed Network Service Providers

    In this study, Frost & Sullivan focuses on leading carrier companies that provide managed network services (MNS) globally. Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated inter...

    $2,450.00
  6. 21 Nov 2024  |  Global  |  Market Research

    5G Revolution: Transforming Connectivity in Latin America

    Opportunities and Challenges in the Emerging 5G Landscape

    The mobile communications industry in LATAM is crucial for economic growth, social connectivity, and digital inclusion. As smartphone penetration increases and network coverage expands, 5G connectivity demands market innovation, support for businesses, and better general access to an essential service. The analysis is segmented by prepaid and postp...

    $2,450.00
  7. 24 Sep 2024  |  North America  |  Market Research

    2024 North American Managed SD-WAN Forecast to 2028

    Growing beyond the WAN

    Networks demand high automation with on-demand and programmable features to keep pace with the growth of modern, dynamic infrastructures. These are pivotal in discussions about digital infrastructure because they are the backbone of the ecosystem. The SD-WAN market is considered mature, with expectations of steady growth for many years before any d...

    $2,450.00
  8. 14 Feb 2024  |  Global  |  Market Research

    Top 10 Growth Opportunities in Network Services, 2024

    Security, Automation, AI, and Adjacent Services Are the Keys to Success

    Frost & Sullivan expects 2.1% year-over-year market growth for global network services in 2024. Certain services, such as software-defined wide area network/ secure access service edge (SD-WAN/SASE) and managed security, continue to experience double-digit revenue growth and will offset the declines in traditional transport services. The traditiona...

    $2,450.00
  9. 09 Feb 2024  |  North America  |  Market Research

    North American Network Access Services, 2023

    Businesses Technology Strategies are Prioritizing Secured Connectivity, Emphasizing the Need for Dedicated Access Services

    This research study examines the North American network access services market from 2022 to 2027. The network access services analyzed in this report include dedicated internet access (DIA), wavelength, multiprotocol label switching (MPLS), and Ethernet services. The report discusses the overall status of the network access services market, examine...

    $4,950.00
  10. 11 Nov 2022  |  Latin America  |  Market Research

    Latin American Dedicated Internet Access Services Market

    Future Growth Potential of Network Service Providers is Supported by Growing Adoption of Cloud Applications

    Enterprise dedicated Internet access (DIA) services have successfully penetrated the Latin American market over the last decade and are now in a mature phase of the product life cycle. Several factors affect the adoption of DIA services in the region, including the increasing use of bandwidth-intensive collaboration tools, demand for cloud and data...

    $2,450.00