Customer Relationship Management (CRM) Market Research Reports

Subscribe to RSS Feed
  1. 12 Aug 2015  |  North America  |  Market Research

    Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)

    Smart CRM Strategies, Tactics, and Solutions for SMB Growth

    Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

  2. 08 Apr 2015  |  North America  |  Market Research

    The Changing Landscape for Customer Support and CRM

    A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, todays customers are more anxious and demanding com...