Customer Relationship Management (CRM)

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  1. 12 Aug 2015  |  North America  |  Market Research

    Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)

    Smart CRM Strategies, Tactics, and Solutions for SMB Growth

    Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

    $1,500.00

    Special Price $1,125.00 save 25 %

  2. 08 Apr 2015  |  North America  |  Market Research

    The Changing Landscape for Customer Support and CRM

    A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, todays customers are more anxious and demanding com...

    $1,500.00

    Special Price $1,125.00 save 25 %

  3. 01 Oct 2013  |  North America  |  Market Research

    Integrating Social Media into CRM

    Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value

    The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...

    $1,500.00

    Special Price $1,125.00 save 25 %

  4. 18 Nov 2008  |  North America  |  Market Research

    Global Pharmaceutical CRM Markets

     

    Global Pharmaceutical CRM Markets presents an all-encompassing research of Pharmaceutical CRM markets for three regions: North America, Europe and Japan. The research focuses on various segments such as Sales force automation, marketing automation, customer analytics, customer service, closed loop marketing and key opinion leader management. The ch...

    $4,950.00

    Special Price $3,712.50 save 25 %

  5. 30 Jul 2007  |  North America  |  Market Research

    North American Mobile CRM Markets

    This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...

    $4,950.00

    Special Price $3,712.50 save 25 %

  6. 30 Nov 2006  |  North America  |  Market Research

    North American Hosted CRM Applications Market

    Hosted CRM has been one of the best success stories in the enterprise software industry. This research study looks at market trends, drivers, and restraints for the North American Hosted CRM market. It also provides market size, market share, forecasts and breakdown of the market by functional segment. Leading vendors are profiled and consideration...

    $4,950.00

    Special Price $3,712.50 save 25 %

  7. 21 Dec 2005  |  North America  |  Market Research

    North American Mobile CRM Markets

    The emergence of the mobile worker has created the need for enabling users to connect with enterprise systems from remote locations. Mobile CRM solutions offer remote workers functionality that enable access to mission-critical information in centralized databases. This enables actionable decision-making and better fulfilment of customer requiremen...

    $2,450.00

    Special Price $1,837.50 save 25 %

  8. 30 Sep 2005  |  North America  |  Market Research

    North American Hosted CRM Market

    Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM inve...

    $2,450.00

    Special Price $1,837.50 save 25 %

  9. 30 Jun 2005  |  North America  |  Market Research

    U.S. CRM and Billing Software Markets in Communications and Utilities

    This Frost & Sullivan study presents landmark research into the adoption patterns, market breadth and opportunities for CRM and Billing Software in Communications and Utilities. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor categories. Ven...

    $2,450.00

    Special Price $1,837.50 save 25 %

  10. 31 Mar 2005  |  North America  |  Market Research

    North America CRM Analytics Markets

    Frost & Sullivans CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, si...

    $2,450.00

    Special Price $1,837.50 save 25 %