Digital Enterprise Market Research Reports

  1. 17 May 2017  |  Latin America  |  Market Research

    Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2023

    Vendors Still Need to Prove the Value of Their Solutions to Move up the Chain to Larger Organizations

    The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened...

  2. 28 Apr 2017  |  Latin America  |  Market Research

    Brazilian Industrial Internet of Things Market, Forecast to 2021

    Rapid Adoption is Expected to Make Revenue Surge to $3.29 Billion

    Brazilian Industrial Internet of Things (IoT) market revenue is expected to increase from $1.35 billion in 2016 to $3.29 billion by 2021, at a compound annual growth rate of 19.6%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is...

  3. 02 Feb 2017  |  Latin America  |  Market Research

    Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2022

    Enhancing the End-user Experience will Prove Fundamental to Compete against Cloud-based Solutions

    The Latin American enterprise communications platforms & endpoints and video conferencing markets suffered from a challenging economic scenario and increased competition from cloud-based communications solutions. As a result, products shipped to the region as well as the revenue generated decreased in 2016. Enterprise communications vendors are n...

  4. 02 Nov 2016  |  Latin America  |  Market Research

    Latin American Contact Center Systems Market, Forecast to 2021

    Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals

    This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

  5. 26 Aug 2016  |  Latin America  |  Market Research

    Analysis of the Contact Center Outsourcing Services Market in Latin America

    Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

    The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

  6. 22 Jul 2016  |  Latin America  |  Market Research

    The Latin American Path to the New Way to Work

    Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization

    This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...

  7. 04 May 2016  |  Latin America  |  Market Research

    Brazil Omnichannel Strategies, Forecast to 2021

    Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off

    This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

  8. 16 Mar 2016  |  Latin America  |  Market Research

    Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

    Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

    This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

  9. 09 Mar 2016  |  Latin America  |  Market Research

    Latin American Managed Security Services Markets, Forecast to 2020

    Increasingly Complex Threats Drive Appeal of Security Asset Management, Threat Intelligence, and Risk and Compliance Management

    Managed Security Services (MSSs) provides proactive monitoring of customer’s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. As new trends and technologies are being implemented and utilized by companies, new an...

  10. 08 Mar 2016  |  Latin America  |  Market Research

    Latin American Datacenter Services Market, Forecast to 2020

    New Business Models Turn to Value Added Services to Combat Commoditization

    Research Overview This Frost & Sullivan research service analyses the drivers, restraints, forecasts and trends in the datacenter services market in Latin America. It also studies the market share and provides a competitive analysis of the market. In this research, Frost & Sullivan's experts examine the datacenter services market in the following ...