The global experience with COVID-19 gave financial services companies a unique opportunity to refocus and rebuild the trust of their customers, ultimately leading to their loyalty. Banking is now embedded in the customers’ lifestyle; and as part of banks' continued digital transformation, they can serve their customers through multiple channels and technologies. The use of technology to automate processes removes internal obstacles and creates a seamless customer experience. Key to this automation is advances like AI, data analytics, and systems that can react quickly to the market.

The acceleration of work-from-home culture and convergence of technology with financial services (Fintech) aligns with Frost & Sullivan's own breadth and depth of expertise. Frost & Sullivan tracks the digital transformation of financial services companies and fintech disruptors. The Fintech industry is extensive. It is comprised of multiple subsectors; each of which have trends specific to them, and to each global region. Having a 360-degree view of emerging technologies, the global financial services industry, and regional expertise creates a unique perspective that is valuable to our research and advisory for clients.

The Fintech subsectors we cover include:

• Verticals: Digital Banking, Insurtech, Wealthtech

• Enablers: Cloud, Data and Analytics, Blockchain, Artificial Intelligence (AI), Machine Learning (ML), and Internet of Things (IoT)

• Services: Lending Platforms, Regtech, Paytech

  1. 31 Dec 2018  |  Global

    The Future of Insurance

    Opportunities for Innovation in Emerging Markets, Technologies, Business Models, and Operations

    This study looks at the changing landscape of the insurance industry in terms of emerging insurable markets, new business models, evolution in operations, and the value chain, as well as disruptors and opportunities to various lines of insurance. Readers of the study will come away with insight into new markets, technologies, and trends that they m...


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  2. 04 Dec 2018  |  Global

    FinTech Watchlist Company Profile—Paytm

    India’s Largest Mobile Payments Company Looking to Disrupt the Indian Market Worth More Than $2.25 Trillion

    The study analyzes the journey of India’s largest mobile payment player, Paytm that started off as an online platform for mobile phone top-up in 2010. Over the years, the company has expanded much beyond its initial offerings and pivoted into multiple areas to become an online wallet, a payment solutions provider, an online gold seller and dealer...


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  3. 12 Oct 2018  |  Global

    Digital Transformation and Fintech Strategies of Bank of America

    Diving into Bank of America’s Organization-wide Digital Transformation Strategies and Initiatives

    This study covers the digital transformation initiatives of Bank of America Corp (BofA), which operates in more than 35 countries worldwide. It has a legacy dated back to 1904 and is now providing a full stack of retail and corporate financial services to consumers, small businesses, corporations, governments, and institutions. Technology advance...


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  4. 04 Oct 2018  |  Global

    Digital Transformation and Fintech Strategies of Citigroup

    Unveiling Citigroup’s Move Towards Digital Era With Its Digital-first Transformation Plan

    The study covers the digital transformation initiatives of Citigroup Inc. which offers financial products and services to consumers, corporations, governments, and institutions across 160 countries and jurisdictions. Citigroup was founded in 1812 in New York and has since then expanded aggressively to offer numerous financial products to cater to t...


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  5. 24 Sep 2018  |  Global

    Digital Transformation and Fintech Strategies of JPMorgan Chase

    Dissecting into JPMorgan’s Aggressive Digital Transformation Strategies and Plans in Riding the Wave of Digital Revolution

    The study covers the digital transformation initiatives of JPMorgan Chase & Co (JPMorgan) which has a legacy dating back to 1799. Since then, it has expanded aggressively with a number of mergers and acquisitions. JPMorgan provides both retail and corporate financial services to consumers, corporations, governments and institutions in more than 100...


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  6. 24 Jul 2018  |  Global

    FinTech Watchlist Company Profile—Credit Karma

    Personal Finance Company Credit Karma Demystifying the Credit Landscape by Offering Free Credit And Financial Management Services

    The study covers one of the leading credit and financial management company in the United States. Credit Karma which started its business by offering free credit score and free credit report has moved much beyond and rolled out a series of products to cater to the full stack of the market. In the study, Frost has presented the evolution of Credit K...


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  7. 16 Jul 2018  |  Asia Pacific

    Global Blockchain Applications, 2018

    Blockchain has Evolved beyond Cryptocurrency Applications and is Finding its Way into Other Industry Applications

    Blockchain has been receiving much attention over the past two years. It was originally considered as synonymous with Bitcoin and cryptocurrencies. However, with time, the technology has started to find its way into many other applications. The future of Blockchain is one of growth and adoption in multiple domains. This study seeks to provide an ov...


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  8. 28 Jun 2018  |  Global

    ICT Technologies Revolutionizing Financial Services Sector

    Technology today and beyond: Embracing disruption

    The financial service sector has seen drastic technology-led changes over the past few years and the changes which are about to come in three to four years down the line may change the complete face of this sector. Gone were the days when transactions takes time and are filled with uncertainties now with the improved technology and arrival of total...


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  9. 05 Apr 2018  |  Europe

    European Fintech Market Outlook, 2018

    Impact of Emerging Technologies will Encourage New Business Models in European FinTech

    FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...


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  10. 17 Jan 2018  |  Europe

    Global Securetech Market, 2018

    The Security Space Appears to be an Exciting Area for Innovative Fintech Companies, Biometrics and Blockchain Technologies Already Provide Strong Value to Fintech Companies

    Fintech companies accelerate the digital transformation of the financial ecosystem. Banks and financial institutions have been forced to modify their strategic plans by speeding-up the launch of new digital products and services. In addition, many of them have embraced a cooperative approach with the fintech ecosystem, with a number of partnerships...


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