Information Technology

The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.

Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....

Key Topics Covered:

Emerging Technologies:

  • Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
  • Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
  • Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
  • Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
  • Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
  • IoT Start-up Tracker: Focus on digital healthcare services offered by startups.

Cloud Computing:

  • Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
  • Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
  • North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.

Customer Experience (CX):

  • Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
  • CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
  • Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
  • Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
  • Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.

Data & Security:

  • Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
  • The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.

Other:

  • Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
  • AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.

Additional Observations:

  • Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
  • Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
  • Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
  • Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.

Potential Areas for Further Exploration:

  • Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?

Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)

For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.

  1. 24 Dec 2021  |  Global  |  Market Research

    Insights for CISOs: Extended Detection and Response (XDR)

    3 Opportunities to Grow Security Operations Efficiency with XDR

    The pace of cybersecurity evolution accelerated over the past decade. What was once perceived as a box-ticking exercise became a business enabler. The main driver for this paradigm shift is the massive increase in the number and severity of cyberattacks on organizations, including small and medium-sized businesses. Typically, point cybersecurit...

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  2. 24 Dec 2021  |  North America  |  Frost Radar

    Frost Radar™: Global NAC Market, 2021

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    As part of Frost & Sullivan’s ongoing research on the Network Access Control (NAC) market, this is the first edition of Frost Radar™ – Global NAC Market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regular pat...

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  3. 24 Dec 2021  |  North America  |  Market Research

    The Global NAC Industry Growth Reflects Requirements of the New Corporate Networks

    Vendors are Enhancing Network Visibility and Discovery of Devices to Improve NAC Outcomes

    As part of Frost & Sullivan’s ongoing research on Cybersecurity, we recently concluded research on the Global Network Access Control (NAC) market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regular patching u...

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  4. 23 Dec 2021  |  Global  |  Frost Radar

    Frost Radar™: Secure Web Gateways, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker favorite for command and control. More organizations are conducting business online and web access has become a critical component. Internet traffic increased drastically driven in large part because of the surging work-from-home trend. In the la...

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  5. 21 Dec 2021  |  Global  |  Market Research

    Insights for CISOs: Ransomware

    A Study of Ransomware Challenges and Prevention Opportunities

    Ransomware has evolved into a top security concern for organizations, and the escalating number of attacks have validated the harmful impact this type of malware can cause across numerous sectors and industries. Cyber-attacks involving ransomware were originally viewed as a novelty that creative criminals came up with, but this type of malware atta...

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  6. 21 Dec 2021  |  North America  |  Market Research

    Global Privileged Access Management (PAM) Solutions Growth Opportunities

    The Ever-changing Threat Landscape and Expanded Attack Surface Drive the Future Growth Potential of Privileged Access Management Solutions

    Cyberattacks continued to increase in 2020 and will constantly evolve in the future with increasing sophistication and blended techniques. Attacks on privileged accounts are expected to rise, as working from home and hybrid working environments will continue to prevail in the years to come due to the pandemic. The digital transformation journey...

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  7. 21 Dec 2021  |  Global  |  Market Research

    Global Secure Web Gateway Growth Opportunities

    Response to COVID-19 Accelerates Cloud Migration and Increases Web Traffic

    This Frost & Sullivan report analyzes the global secure web gateway (SWG) market. Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker’s favorite for command and control. More organizations are conducting business online and web access has become a critical component. There has been a drastic incre...

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  8. 14 Dec 2021  |  Global  |  Market Research

    Insights for CISOs: Web Isolation Technology

    A Proactive Zero-Trust Approach to Web Security

    The concept of Security by Isolation aims to reduce the impact of cyberattacks by physically separating a user's system, OS, browser, or email from their local machine or the enterprise server. As a result, even if the security of one of the systems is compromised, the impact does not percolate to the rest of the infrastructure. The principle o...

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  9. 14 Dec 2021  |  Global  |  Market Research

    Insights for CISOs: Improving Resilience in the Face of Supply Chain Attacks

    5 Actionable Steps for Growing Security Maturity and Mitigating Supply Chain Risk

    At the end of 2020, FireEye discovered malware distributed through software updates to the Orion Platform, a popular IT management product. SolarWinds, the platform supplier, was breached earlier that year and failed to detect hackers in its environment for several months. Because of the widespread usage of the SolarWinds software, victims of this ...

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  10. 14 Dec 2021  |  Latin America  |  Market Research

    Insights for CISOs: Security Maturity in Latin America and the Caribbean

    An In-Depth Look into the Region’s Current Situation and Opportunities for the Future

    The ongoing arms race between cybercriminals and the cybersecurity industry leads security vendors and service providers to develop new solutions and technologies. In recent years, security players have harnessed machine learning, automation, big data, analytics, and other technology innovations to enhance, upgrade or completely reinvent cybersecur...

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