IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 10 Sep 2014  |  Latin America  |  Market Research

    The Embedded Classroom: IT Trends in the Brazilian Education Sector

    New Tech-based Business Models Transform Teaching and Learning

    The Brazilian education sector is in the global spotlight, capturing the attention of foreign and local investors as well as companies within the sector, and, in turn, driving intense merger and acquisition (M&A) and investment activity. In this hot topic, Frost & Sullivan identifies key areas where the benefits of technology in education are most ...


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  2. 21 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Indian Analytics Software Products

    Exponentially Increasing Volumes of Enterprise Data Create Opportunity for Niche Analytics Products

    As data multiplies, the need for enterprises, irrespective of industry vertical or operation scale, also grows. Organizations are embracing analytics solutions and investing time and money to adopt a holistic approach to business and data analysis. As business analytics expands in the global economy, the market for analytics software will continue ...


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  3. 20 Aug 2014  |  Latin America  |  Market Research

    Virtual Agents in the Latin American Market

    Companies Win 3 WaysOperational Costs Drop, Productivity Rises, and Customer Interaction Improves

    The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power h...


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  4. 19 Aug 2014  |  Africa  |  Market Research

    Overall Cloud Computing Market in South Africa and Kenya

    Market Set for Exponential Growth as Enterprises Move to Outsource Services

    This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...


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  5. 05 Aug 2014  |  Europe  |  Market Research

    Rackspace Aims to Float Above Commodity Clouds




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  6. 27 Jun 2014  |  Global  |  Technology Research

    Innovations in Cloud Robotics (Technical Insights)

    Robots empowered with more capacity and intelligence from cloud

    Cloud Robotics can be considered as an emerging technology concept where the Internet will provide massively parallel computation and sharing of huge data resources to Remote Brained robots. The existing Internet and cloud infrastructure can provide a range of potential benefits for robots. Interfacing robotics in the cloud will enable faster dep...


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  7. 27 Jun 2014  |  Global  |  Technology Research

    Technologies Enabling Home Medical Devices and Integrated Care Systems (Technical Insights)

    Information Systems Powering Healthcare Delivery

    The need to ensure healthcare delivery along the continuum of care, the emergence of innovative healthcare delivery mechanisms and the increasing demand for efficiency and flexibility in healthcare dispensation, mandates a robust information technology platform. Healthcare information systems are at the interface between information & communication...


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  8. 26 Jun 2014  |  Global  |  Technology Research

    Data Visualization - An Outlook on Disruptive Techniques (Technical Insights)

    Technology Mutations Meet Business Demands

    In todays business world where industries are suffering from information overload and data glut, there remains a need for a solution which could simplify the task in helping the user to comprehend the information available and also quicken the process. Data visualization serves as a solution which would help find hidden patterns and trends in the ...


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  9. 04 Jun 2014  |  Europe  |  Market Research

    Evolution of the European Meter Data Management Market

    High-volume Data Management and Pattern Analytics will be the True ROI of Smart Meters

    Utilities are becoming increasingly aware of the importance of efficient data management in smart metering projects. To manage and use the growing volume and variety of data, they must be capable of high-volume data management and data-pattern analytics. Although many utilities still fail to consider smart metering as a software project, meter data...


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  10. 30 May 2014  |  North America  |  Customer Research

    The Impact of Social Media on External Communications in the Corporate Environment

    Uncovering Use Prevalence and Methods of Organizational Use

    The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...


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