IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 18 Sep 2017  |  Africa  |  Market Research

    ICT Enterprise Spend in Mining, South Africa, Forecast to 2019

    Emerging Trends such as Cloud Based Services, Cellular Connectivity and Industry Specific Technologies Expected to the Shape the Mining Sector by 2019

    The focus of this research is to understand the key areas of IT spend within the mining sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the mining industry, provide insights into the Min...

    $1,500.00
  2. 07 Aug 2017  |  Africa  |  Market Research

    ICT Enterprise Spend in Banking and Financial Services, South Africa, Forecast to 2019

    Emerging Trends such as Branch of the Future, Omni-Channel Engagement, Mobile Banking, and Big Data Analytics to Shape the Banking and Financial Secto

    The focus of this insight is to understand the key areas of IT spend within the banking and financial services (BFS) sector in South Africa with the aim of highlighting chief areas of opportunities for the IT service providers. The objectives are to provide an overview of South Africa’s macro-environment and its impact on the BFS industry; offer ...

    $1,500.00
  3. 31 Jul 2017  |  Africa  |  Market Research

    Digital Transformation of Telecommunications Operators in South Africa, 2016

    Aggressive Service Diversification, Strategic Consolidation, and Organizational Restructuring are Central to Operators becoming End-to-end Digital Ser

    This study provides an analysis of the digital transformation of the South African telecommunications operators. The service provider scope includes mobile network operators (MNOs), fixed-line operators, and mobile virtual network operators (MVNOs) and end-user scope includes consumers, small and medium enterprises (SMEs), and large enterprises. T...

    $3,000.00
  4. 16 Apr 2015  |  Africa  |  Market Research

    The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

    The Key Decision Maker must also be an Innovation Expert and a Service Broker

    The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...

    $1,500.00
  5. 27 Jan 2015  |  Africa  |  Market Research

    Top 10 ICT Trends for Africa in 2015

    Future ICT Trends and Growth Opportunities in Africa

    The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...

    $1,500.00
  6. 19 Aug 2014  |  Africa  |  Market Research

    Overall Cloud Computing Market in South Africa and Kenya

    Market Set for Exponential Growth as Enterprises Move to Outsource Services

    This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

    $4,950.00
  7. 20 May 2014  |  Africa  |  Market Research

    Big Data Outlook in Africa

    How are African Companies Deriving Value from Big Data?

    Big Data solutions are emerging across Africa, driven by increased connectivity and Internet usage, the rapid proliferation of connected devices and the continued investment in Africa-specific innovations. However, the threat of data overload continues to challenge potential adoption as businesses are still struggling to pinpoint how best to moneti...

    $4,950.00
  8. 13 Feb 2014  |  Africa  |  Market Research

    South African Data Centre Market

    Cloud Computing Set to Drive the Next Wave of Growth

    The South African data centre market is fast maturing, and it is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The result has, therefore, been a more prominent move towards dat...

    $9,400.00
  9. 22 Jan 2014  |  Africa  |  Market Research

    Hosted IP Telephony and Unified Communications Including Video Conferencing and Tele-presence in South Africa

    Increasing Bandwidth Availability and Pay-as-you-go Infrastructure Purchasing Spur Investments

    This research service is an analysis of the hosted IP telephony and unified communications (UC) market in South Africa. The study essentially takes a comprehensive assessment of market development for hosted/cloud-based UC and collaboration systems. While traditional, on-premise systems are maturing, having been in existence in South Africa for a n...

    $2,450.00
  10. 14 Feb 2013  |  Africa  |  Market Research

    West African Data Centre Market

    Promising Uptake of Data Centre Services

    This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...

    $4,950.00