IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 04 Mar 2022  |  Global

    Global AI Maturity Survey Analysis

    Analysis from the 2021 Frost & Sullivan Global AI Survey

    AI holds the potential to deliver significant benefits for economies and societies—from enabling new business models and driving operational efficiencies to the provision of accurate predictive outcomes. As AI promises to create immense value, organizations have started adopting it. However, the deployment of AI is a journey as organizations ...

  2. Internet of Things (IoT) technologies are fast becoming essential business tools and key parts of digital transformation for many organizations. IoT deployments are well suited, across the range of potential configurations and applications, to dovetail with efforts to achieve top reported business priorities. Frost & Sullivan conducted a survey...

  3. 22 Feb 2022  |  Global

    Global State of AI, 2021

    Highlights from the 2021 Frost & Sullivan Global AI Survey

    From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...

  4. 16 Dec 2021  |  Global

    Impact of Mobile Devices and Apps on Customer Experience (CX)

    Customer Perspectives on Excelling in CX in a Mobile World

    With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

  5. 15 Dec 2021  |  Global

    The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations

    Highlights from the 2021 Frost & Sullivan Global Cloud Survey

    The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

  6. 16 Jun 2021  |  Europe

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

  7. 11 May 2021  |  Latin America

    Latin-America Cloud User Survey, 2020

    Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

    Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

  8. 17 Mar 2021  |  Global

    Cloud Drives Digital Transformation in Retail

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...

  9. 17 Mar 2021  |  Global

    Cloud Drives Digital Transformation in Financial Services

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...

  10. 17 Mar 2021  |  Global

    Cloud Drives Digital Transformation in Manufacturing

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...