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Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other technologies, to serve and effectively engage with their customers.
Introduction
A Quick History of the Evolution of Support
IVAs Save Money—and Give Customers What They Want in the Bargain
Microsoft and Facebook Enter the Fray with Chatbots
IVAs Engage Customers across Channels with Personalized Content
Next IT Offers Conversational A.I., Supporting Customers and Employees
Case Study Snapshots: Next IT Solutions in Action
Analyst’s Advocate: Issues around Choice and Privacy
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| Deliverable Type | Strategic Forecasting |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Jeff Cotrupe |
| Industries | Information Technology |
| WIP Number | D564-00-EA-00-00 |
| Is Prebook | No |