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Evolution of Software-based Communications Continues to Drive Headset Growth
05-Oct-2016
Global
Market Research
K099-01-00-00-00
TE03652-GL-MR_19088
This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 16 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning.
Purpose of this Experiential Study
5-Step Process to Transformational Growth
- Growth Environment
- Visioning Scenarios
- Growth Pipeline
- Growth Strategy
- Growth Implementation
Enterprise Communications Endpoint Landscape
Top 5 Strategic Imperatives for Professional Headset Vendors
Scoping and Market Definition
State of the Market
Market Drivers
Market Restraints
Market Forecast
Competitive Landscape—Revenue Contribution by Vendor
- The productivity benefits associated with professional headsets
- The massive proliferation of software-based communications
- The amalgamation of headsets with headphones
- Cordless professional headsets continue to offer mobile workers desk-free communications and collaboration
- Others
Macro to Micro Visioning
Top Predictions for the Professional Headset Market
Growth Pipeline
Levers for Growth
Vision and Strategy—Opportunity 1: IP Desktop Phones
Vision and Strategy—Opportunity 2: UCC Clients
Vision and Strategy—Opportunity 3: Microsoft
Vision and Strategy—Opportunity 4: Messaging-centric Clients
Vision and Strategy—Opportunity 5: Conferencing Service Clients
Vision and Strategy—Opportunity 6: Communications APIs
Vision and Strategy—Opportunity 7: Mobility
Vision and Strategy—Opportunity 8: Internet of Things
Brand and Demand—Opportunity 9: UCC Versus UC
Brand and Demand—Opportunity 10: Connectivity/Convergence
Brand and Demand—Opportunity 11: Cloud & Solution as a Service
Brand and Demand—Opportunity 12: Generation Y (Millennials)
Brand and Demand—Opportunity 13: Continued Education
Brand and Demand—Opportunity 14: Channel Structure
Brand and Demand—Opportunity 15: Evolving Workspaces
Brand and Demand—Opportunity 16: Social Media Marketing
Total Growth Opportunity Matrix 1-8—Vision and Strategy
Total Growth Opportunity Matrix 9-16—Brand and Demand
Total Growth Opportunities Matrix Exhibit
Growth Strategies for Your Company
Prioritized Opportunities through Implementation
Legal Disclaimer
List of Figures
- 1. Total Contact Center and Office Headset Market: Key Market Drivers, Global, 2016–2022
- 2. Total Contact Center and Office Headset Market: Key Market Restraints, Global, 2016–2022
List of Charts
- 1. Total Contact Center and Office Headset Market: Unit Shipment and Revenue Forecast, Global, 2014–2022
- 2. Total Contact Center and Office Headset Market: Office versus Contact Center Unit Shipment and Revenue Forecast, Global, 2014–2022
- 3. Total Contact Center and Office Headset Market: Cordless versus Corded Unit Shipment and Revenue Forecast, Global, 2014–2022
- 4. Total Contact Center and Office Headset Market: UCC-enabled versus non UCC Unit Shipment and Revenue Forecast, Global, 2014–2022
- 5. Total Contact Center and Office Headset Market: Penetration Analysis, Global, 2014–2022
- 6. Total Contact Center and Office Headset Market: Revenue Contribution by Region, Global, 2014
- 7. Total Contact Center and Office Headset Market: Revenue Contribution by Region, Global, 2015
- 8. Total Contact Center and Office Headset Market: Revenue Contribution by Vendor, Global, 2015
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- Best Practices
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Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Table of Contents | | Executive Dashboard~ || Purpose of this Experiential Study~ || 5-Step Process to Transformational Growth~ ||| Growth Environment~ ||| Visioning Scenarios~ ||| Growth Pipeline~ ||| Growth Strategy~ ||| Growth Implementation~ || Enterprise Communications Endpoint Landscape~ || Top 5 Strategic Imperatives for Professional Headset Vendors~ | Growth Environment~ || Scoping and Market Definition~ || State of the Market~ || Market Drivers~ ||| The productivity benefits associated with professional headsets~ ||| The massive proliferation of software-based communications~ ||| The amalgamation of headsets with headphones~ ||| Cordless professional headsets continue to offer mobile workers desk-free communications and collaboration~ ||| Others~ || Market Restraints~ ||| Tight IT budgets~ ||| High cost of advanced business headsets restricts sales~ ||| Declining premises-based UCC investments~ ||| Cost-effective USB enablers~ ||| Others~ || Market Forecast~ ||| Total Contact Center and Office Headset Forecast~ ||| versus Contact Center Headset Forecast~ ||| Cordless versus Corded Headset Forecast~ ||| UCC-enabled versus non UCC Headset Forecast~ ||| Professional Headset Penetration~ ||| Revenue Contribution by Region~ || Competitive Landscape—Revenue Contribution by Vendor~ | Visioning Scenarios~ || Macro to Micro Visioning~ || Top Predictions for the Professional Headset Market~ || Growth Pipeline~ || Levers for Growth~ || Vision and Strategy—Opportunity 1: IP Desktop Phones~ || Vision and Strategy—Opportunity 2: UCC Clients~ || Vision and Strategy—Opportunity 3: Microsoft~ || Vision and Strategy—Opportunity 4: Messaging-centric Clients~ || Vision and Strategy—Opportunity 5: Conferencing Service Clients~ || Vision and Strategy—Opportunity 6: Communications APIs~ || Vision and Strategy—Opportunity 7: Mobility~ || Vision and Strategy—Opportunity 8: Internet of Things~ || Brand and Demand—Opportunity 9: UCC Versus UC~ || Brand and Demand—Opportunity 10: Connectivity/Convergence~ || Brand and Demand—Opportunity 11: Cloud & Solution as a Service~ || Brand and Demand—Opportunity 12: Generation Y (Millennials)~ || Brand and Demand—Opportunity 13: Continued Education~ || Brand and Demand—Opportunity 14: Channel Structure~ || Brand and Demand—Opportunity 15: Evolving Workspaces~ || Brand and Demand—Opportunity 16: Social Media Marketing~ || Total Growth Opportunity Matrix 1-8—Vision and Strategy~ || Total Growth Opportunity Matrix 9-16—Brand and Demand~ || Total Growth Opportunities Matrix Exhibit~ | Growth Strategy and Implementation~ || Growth Strategies for Your Company~ || Prioritized Opportunities through Implementation~ || Legal Disclaimer~ |
| List of Charts and Figures | 1. Total Contact Center and Office Headset Market: Key Market Drivers, Global, 2016–2022~ 2. Total Contact Center and Office Headset Market: Key Market Restraints, Global, 2016–2022~| 1. Total Contact Center and Office Headset Market: Unit Shipment and Revenue Forecast, Global, 2014–2022~ 2. Total Contact Center and Office Headset Market: Office versus Contact Center Unit Shipment and Revenue Forecast, Global, 2014–2022~ 3. Total Contact Center and Office Headset Market: Cordless versus Corded Unit Shipment and Revenue Forecast, Global, 2014–2022~ 4. Total Contact Center and Office Headset Market: UCC-enabled versus non UCC Unit Shipment and Revenue Forecast, Global, 2014–2022~ 5. Total Contact Center and Office Headset Market: Penetration Analysis, Global, 2014–2022~ 6. Total Contact Center and Office Headset Market: Revenue Contribution by Region, Global, 2014~ 7. Total Contact Center and Office Headset Market: Revenue Contribution by Region, Global, 2015~ 8. Total Contact Center and Office Headset Market: Revenue Contribution by Vendor, Global, 2015~ |
| Author | Alaa Saayed |
| Industries | Telecom |
| WIP Number | K099-01-00-00-00 |
| Is Prebook | No |