Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 20 May 2016  |  North America  |  Market Research

    Office of the Future–Part 1: Wearables and Augmented Reality

    Access to Real-Time Contextual Information through Such Technologies Aids Decision Making and/or Enhances Experience

    It is becoming increasingly apparent that the corporate landscape is changing rapidly driven by demands of customers, expectations of workers, and threat from competitors. As a result, work today is fundamentally changing requiring unprecedented levels of productivity. Maximizing contextual awareness creates opportunities to have collaboration driv...

    $4,950.00

    Special Price $3,712.50 save 25 %

  2. 23 Feb 2016  |  North America  |  Market Outlook

    Global UCC Industry Outlook, 2016

    Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline

    After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to de...

    $10,000.00

    Special Price $7,500.00 save 25 %

  3. 25 Nov 2015  |  North America  |  Market Research

    Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America

    Vendors Tune their Growth Strategies for the Mid-Market

    The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...

    $10,000.00

    Special Price $7,500.00 save 25 %

  4. 23 Sep 2015  |  North America  |  Market Research

    North American Conferencing Services Market

    Visual Collaboration Continues to Ignite Growth in the North American Conferencing Services Market

    The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...

    $4,950.00

    Special Price $3,712.50 save 25 %

  5. 10 Feb 2015  |  North America  |  Customer Research

    The Future of IT in the Manufacturing IndustryNorth America, Latin America, and Europe

    An End-user Perspective

    This research service aims to measure the current use and future decision-making behavior towards information technology (IT) within the manufacturing sector. Manufacturers have been top implementers of new IT solutions and more than 50% plan to invest in these technologies in the next two years. Mobile devices and applications will be prevalent in...

    $2,500.00

    Special Price $1,875.00 save 25 %

  6. 04 Feb 2015  |  North America  |  Customer Research

    The Future of Enterprise Communications in the Workplace in North America

    An End-user Perspective

    The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Interne...

    $2,450.00

    Special Price $1,837.50 save 25 %

  7. 25 Nov 2014  |  North America  |  Market Research

    2015 North America Video Conferencing Services Buyers Guide

    What Decision Makers Should Know about Top Providers

    The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...

    $10,000.00

    Special Price $7,500.00 save 25 %

  8. 09 Oct 2014  |  North America  |  Market Research

    The Office of the Future

    Analysis of Collaboration Tools and Futuristic Technologies Shaping the Connected Workplace

    The Office of the Future will witness revolutionary changes with the infusion of intelligent tools like augmented reality, Internet of Things, and wearable devices. This phenomenal transformation is expected to result in a context-aware and self-aware work environment that enables employees to engage and deliver anywhere and anytime. This study exp...

    $2,450.00

    Special Price $1,837.50 save 25 %

  9. 22 Sep 2014  |  North America  |  Market Research

    Leveraging Video Conferencing to Improve Business Processes

    Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

    Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like v...

    $1,500.00

    Special Price $1,125.00 save 25 %

  10. 05 Sep 2014  |  North America  |  Market Research

    North American Conferencing Services Market

    Expanding User Base for Web and Video Conferencing Drives Growth

    This market research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in North America. The segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. The study also provides market shares for the leading...

    $4,950.00

    Special Price $3,712.50 save 25 %