Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 25 Nov 2014  |  North America  |  Market Research

    2015 North America Video Conferencing Services Buyers Guide

    What Decision Makers Should Know about Top Providers

    The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...

    $10,000.00

    Special Price $7,500.00 save 25 %

  2. 09 Oct 2014  |  North America  |  Market Research

    The Office of the Future

    Analysis of Collaboration Tools and Futuristic Technologies Shaping the Connected Workplace

    The Office of the Future will witness revolutionary changes with the infusion of intelligent tools like augmented reality, Internet of Things, and wearable devices. This phenomenal transformation is expected to result in a context-aware and self-aware work environment that enables employees to engage and deliver anywhere and anytime. This study exp...

    $2,450.00

    Special Price $1,837.50 save 25 %

  3. 22 Sep 2014  |  North America  |  Market Research

    Leveraging Video Conferencing to Improve Business Processes

    Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

    Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like v...

    $1,500.00

    Special Price $1,125.00 save 25 %

  4. 05 Sep 2014  |  North America  |  Market Research

    North American Conferencing Services Market

    Expanding User Base for Web and Video Conferencing Drives Growth

    This market research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in North America. The segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. The study also provides market shares for the leading...

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  5. 03 Jul 2014  |  North America  |  Market Research

    Boosting Innovation and Creativity Through ICT

    Using Collaboration Tools to Harness the Power of Collective Innovation

    There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...

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  6. 18 Apr 2014  |  North America  |  Customer Research

    Future of Cloud Computing Technologies in Enterprises in the United States and Europe

    Opportunities in the 5 Key Markets from a Customer Perspective

    The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...

    $12,500.00

    Special Price $9,375.00 save 25 %