North America 2013 Customer Contact Market Predictions

Positioning for a New Consumer with Technology Enablement, Automation, and Self-help

  • Research Code : 9857-00-33-00-00
  • SKU : IT00134-NA-MR_01128
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  • Release Date : 12-Feb-2013
  • Region : North America
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The market insight contains a summary of economic conditions, regulatory challenges, and contact center budget considerations (drivers and restraints). This includes analyst conclusions and recommendations. This research study also provides Frost & Sullivan insight into mobile communication application development in the contact center market.

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