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North American Hosted IP Telephony and UCaaS Market
Cloud Communications Solutions Evolve to Align with an API Economy
03-Nov-2016
North America
Market Research
K0DC-01-00-00-00
TE03662-NA-MR_19143
The North American hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is approaching mass adoption in the small and medium-size business (SMB) segment and experiencing accelerated growth in the mid-market and large-enterprise segments. Businesses are undergoing profound transformation as they adopt advanced information technologies (IT) and innovative communications solutions to improve worker productivity, business agility and overall competitive positioning. To address new market challenges, businesses must embrace new technology consumption models and engage with trusted technology providers. This creates considerable opportunities for service providers and vendors to diversify their portfolio, generate new revenues, differentiate from the competition and sustain profitable growth in the future.
Key Findings
Market Engineering Measurements
Executive Summary—CEO’s Perspective
Market Definitions and Methodology Overview
Market Distribution Channels
Market Distribution Channels—Selected Participants
Channel SWOT
Market Readiness
Market Overview—Hosted IP Telephony and UCaaS Ecosystem
- Master Agents
- Data VAR
- IT VAR
- Voice VAR
- Telco/SP
- Distributor
- DMR/Retail Stores
Market Overview—Segmentation by Country
Market Overview—Segmentation by Customer Size
Market Overview—Segmentation by Type of Access
- United States
- Canada
Market Drivers
Top Challenges for IT by Region
Top Drivers for IT Investment
Value of Cloud-Based Solutions Among Users
Satisfaction with Cloud-Based Solutions
Market Restraints
Barriers to Adoption of Cloud-Based Solutions
Total Hosted IP Telephony and UCaaS Market—Installed Users and Revenue Forecast
Total Hosted IP Telephony and UCaaS Market—Pricing Trends and Forecast
Typical Hosted IP Telephony and UCaaS Offerings
Percent Installed Users Forecast by Country
Demand Analysis
Plans for Moving Applications to the Cloud
Demand Analysis—Soft and Mobile Clients
Macro to Micro Visioning
Visioning Scenarios for the Hosted IP Telephony and UCaaS Market
Top Predictions for the Hosted IP Telephony and UCaaS Market
Competitive Analysis—Market Share
Competitive Environment
Top Competitors
Competitive Factors and Assessment
What Do Providers Bring to the Game?
Competitive Factors and Assessment
Criteria for Selecting a Cloud Provider
Transformation in the UCaaS Industry Ecosystem—2016
Growth Opportunity 1—Cloud Contact Center
Growth Opportunity 2—Mobile-first Strategy
Growth Opportunity 3—Advanced Collaboration
Growth Opportunity 4—Open APIs and cPaaS
Growth Opportunity 5—Mid-Market and Large Enterprise
Growth Opportunity 6—Channel Development
Growth Opportunity 7—International Expansion
Growth Opportunity 8—Analytics Tools
Growth Opportunity 9—Customer Portal
Growth Opportunity 10—Tailored Packaging & Pricing
Growth Opportunity 11—Improved Customer Retention
Growth Opportunity 12—Hybrid Architectures
Growth Opportunity 13—Adjacencies/Up-sell/Cross-sell
Growth Opportunity 14—Digital Customer Engagement
Growth Opportunity 15—Vertical Strategies
Growth Opportunity 16—Freemium Offers and Free Trials
Legal Disclaimer
Market Engineering Methodology
Market Engineering Measurements
Additional Sources of Information on Hosted IP Telephony and UCaaS
List of Other Service Providers
Partial List of Companies Interviewed
Table of Acronyms Used
List of Exhibits
List of Figures
- 1. Total Hosted IP Telephony and UCaaS Market: Channel SWOT Analysis, North America, 2015
- 2. Total Hosted IP Telephony and UCaaS Market: Key Market Drivers, North America, 2016–2022
- 3. Total Hosted IP Telephony and UCaaS Market: Key Market Restraints, North America, 2016–2022
- 4. Total Hosted IP Telephony and UCaaS Market: Competitive Structure, North America, 2015
- 5. Total Hosted IP Telephony and UCaaS Market: SWOT Analysis, North America, 2015
- 6. Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, North America, 2015
List of Charts
- 1. Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, North America, 2015
- 2. Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis, North America, 2015
- 3. Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis: Selected Participants, North America, 2015
- 4. Total Hosted IP Telephony and UCaaS Market: Porter’s Five Forces, North America, 2015
- 5. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Country, North America, 2015
- 6. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Customer Size, North America, 2015
- 7. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Type of Access, North America, 2015
- 8. Total Hosted IP Telephony and UCaaS Market: Top IT Challenges by Region, Global, 2016 to 2018
- 9. Total Hosted IP Telephony and UCaaS Market: Top Drivers for IT Investment, North America, 2016 to 2018
- 10. Total Hosted IP Telephony and UCaaS Market: Value of Cloud-Based Solutions Among Users, North America, 2015
- 11. Total Hosted IP Telephony and UCaaS Market: Value of Cloud-Based Solutions Among Users, Global, 2015
- 12. Total Hosted IP Telephony and UCaaS Market: Barriers to Adoption of Cloud-Based Solutions, North America, 2015
- 13. Total Hosted IP Telephony and UCaaS Market: Installed Users and Revenue Forecast, North America, 2014–2022
- 14. Total Hosted IP Telephony and UCaaS Market: Average Revenue per User per Month (Without Access), North America, 2014–2022
- 15. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Forecast by Country, North America, 2015 and 2022
- 16. Total Hosted IP Telephony and UCaaS Market: Penetration Analysis, North America, 2014–2022
- 17. Total Hosted IP Telephony and UCaaS Market: Plans for Moving Applications to the Cloud, North America, 2015 to 2018
- 18. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users with Desktop Soft Clients, North America, 2015
- 19. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users with Mobile Soft Clients, North America, 2015
- 20. Total Hosted IP Telephony and UCaaS Market: Percent Revenue Breakdown (Without Access), North America, 2015
- 21. Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Breakdown, North America, 2015
- 22. Total Hosted IP Telephony and UCaaS Market: Competitor Success Factors, North America, 2015
- 23. Total Hosted IP Telephony and UCaaS Market: Top Criteria for Selecting a Cloud Provider, North America, 2015 to 2018
- 24. Total Hosted IP Telephony and UCaaS Market: Disruptive Forces, North America, 2016
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