Passenger Vehicle Servicing Market in the UAE—Outlook and Trends 2017

Collision repair accounts for 27% of vehicle servicing revenues; Strategic tie-ups with Insurance companies a must for OEMs

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This Industry Docket takes a look at the UAE's Passenger Vehicle Servicing market, offering insights into the differences in cost of operations between dealer channels and independent repair centres with a key focus on accident repairs. It also highlights how OEMs / Dealers can adopt some of the best practices followed by A-class independent repair centres to retain customers. This docket is a ready-guide for all participants in the market and for companies desirous of gaining a foothold in this vast space. The docket also looks at the role played by Insurance agencies, owner preferences for vehicle servicing, best practices that can be adopted and assesses potential market available in 2021

Table of Contents

Passenger Vehicle Servicing Market in the UAE—Outlook and Trends 2017 Scope & Limitations Scope & LimitationsGlobal Market OutlookAdvent of new technologies to shape the evolution of vehicle servicing both in terms of solutions and deliveryMega Trends impacting Service Bays:The UAE Market OutlookMarket Size of Vehicle Servicing in the UAE:Competitive Landscape:27% of vehicle servicing revenue comes from Collision repair, majorly governed by Insurance companies in the UAE OEM ASC customer retention is 80-90% for the first two years, especially for vehicles that undergo collision repairOEM authorised workshops must reduce labour costs by reducing standard replacement time in total invoice value of repairsThird party workshops take half the time for repairs as against AW: therefore vehicle owners prefer not to use the AWOEM workshops mostly use new & genuine parts for collision repair regardless of vehicle age leading to increase in invoice value vs. third party workshopsThird party workshops opt for counterfeit or used body parts to reduce the overall invoice value: affecting the sales of original OE partsInsurance companies assign collision repair job to workshops: Important for OEMS to have strategic tie-ups with Insurance companiesInsurance companies insist on using original used parts for vehicles above 2 years of ownership. This hampers sales of original partsKey Success factors for Multi-brand workshopThe Industry going ForwardRegulation & aggregation of independent/3rd-party workshops imperative; technician qualifications to be enhanced, strategic insurance tie-ups requiredTechnology in the Bay: Garage of Tomorrow, Evolution Overview, 2016 and 2020Technology in the Bay: Garage of Tomorrow, Global, 2021Frost & Sullivan AdvisoryOEM authorised workshops have to become much more competitive in terms of cost and time taken for repair to retain their customersAnnexure: Our ServicesMaximise opportunities from existing products and markets; systematically explore new products, markets, including inorganic OpportunitiesOur Growth Consulting CanvasLegal Disclaimer

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