U.S. Video Conferencing End-User Survey

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The purpose of this study was to provide a deeper insight into end user trends on videoconferencing usage and aid industry participants in capitalizing on the market potential through informed decision making. The key objectives of this study are to provide an insight into the: •Usage and frequency of videoconferencing in enterprises •Importance of videoconferencing in enterprises •Key benefits and barriers to using videoconferencing in enterprises •Characteristics and trends of future decision makers

Table of Contents

U.S. Video Conferencing End-User Survey, IntroductionKey InsightsOverview of Video ConferencingFuture Direction of ConferencingIntroduction and MethodologyIntroductionMethodologyRespondent ProfileParticipants Vs Decision-MakersRespondent Profile by Role or Position in CompanyRespondent Profile by Industry RepresentedRespondent Profile by Company SizeRespondent Profile by Number of Company SitesRespondent Profile by Company LocationsRespondent Profile by Conferencing Technologies Used U.S. Video Conferencing End-User Survey, Video Conferencing Market AnalysisDecision-MakersNumber of Company Sites with Video ConferencingPercentage of Companies with Each Type of Video Conferencing EquipmentType of Network Used for Video ConferencingRelative Importance of Service FeaturesIn-House Vs External Service ProvidersKey Benefits to Video ConferencingKey Barriers to Video ConferencingFrequency of Video Conferencing Events Using an External Service ProviderInternal Vs External Video Conferencing ActivityVideo Conferencing Importance Ratings By Company ActivityParticipantsFrequency of Video ConferencingProportion of Internal and External Video ConferencesVideo Conferencing Importance Ratings by ActivityVideo Conferencing and CollaborationKey Benefits of Video ConferencingKey Barriers to Video Conferencing U.S. Video Conferencing End-User Survey, ConclusionFuture Developments: Decision-MakersFuture Investment PrioritiesDistribution of Estimated Budget for 2005Plans for Next Year's BudgetPercentage of Capital Expenditure Allocated to Conferencing Technologies in The FutureROI Measurement Efforts for Conferencing and Collaboration TechnologiesFuture Purchase Plans for Next 1 to 2 YearsSummaryRecommendations For Market Participants

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