Uberization of Vehicle Service—Business Model and Revenue Analysis, 2017–2025

$1.8 Billion in Total Service Revenue to be Booked From Online Service Marketplaces Across North America and Europe in 2025

USD 4,950.00

* Required Fields

USD 4,950.00

PAY BY INVOICE

Be the first to review this product

The aim of this study is to research, analyze, and forecast the business impact of the service marketplaces business model in the automotive aftermarket. Service marketplaces are a direct outcome of the digital wave disrupting the automotive aftermarket service industry. As per Frost & Sullivan’s analysis, a majority of the activity is currently visible in Germany, the UK, the US, and France. In other markets, including China and India, eCommerce in aftermarket parts and service retail is catching up quickly. Over the last 1–2 years, there has been significant activity from the Original Equipment Manufacturer (OEM) and Original Equipment Supplier (OES) channel backing this business model strongly. In the ne

Research Highlights

The study looks at the service aftermarket in four countries: the US, the UK, Germany, and France, and analyzes the workshop network adoption of the service marketplace concept. Analysis involves the estimation of the current level of penetration in the number of jobs booked from service marketplaces and also the dollar value of the total service job booked through these marketplaces. Further analysis covers the estimation of current level of revenue generated by these marketplaces and forecasts the same for 2025. Country-level analysis provides information on the penetration of service marketplaces in each of these regions for service jobs, service revenue penetration, and also service marketplace revenues. The research also covers benchmarking of top market participants on KPIs and provides an in-depth analysis of the strategic engagement opportunities for different types of stakeholders involved in the aftermarket se

Key Features

  • Providing a strategic overview of the emergence and growth of the service marketplaces business model in the automotive aftermarket
  • Providing industry benchmarking of different marketplaces
  • Estimating and forecasting the future market revenue potential
  • Developing an understanding of the Key Performance Indicators (KPIs) for a successful business model involving multiple stakeholders
  • Developing actionable recommendations for existing participants to ensure channel growth and to identify channel entry strategies for prospective new entrants

Research Highlights

The study looks at the service aftermarket in four countries: the US, the UK, Germany, and France, and analyzes the workshop network adoption of the service marketplace concept. Analysis involves the estimation of the current level of penetration in the number of jobs booked from service marketplaces and also the dollar value of the total service job booked through these marketplaces. Further analysis covers the estimation of current level of revenue generated by these marketplaces and forecasts the same for 2025. Country-level analysis provides information on the penetration of service marketplaces in each of these regions for service jobs, service revenue penetration, and also service marketplace revenues. The research also covers benchmarking of top market participants on KPIs and provides an in-depth analysis of the strategic engagement opportunities for different types of stakeholders involved in the aftermarket service industry, including OEMs, OES, aftermarket distributors, eCommerce participants, and others.


Key Issues Addressed

  • How has the aftermarket service marketplaces business model evolved?
  • Which are the key market participants and how do they compete with each other?
  • How are other industry participants being impacted and what is the business opportunity for them?
  • What is the market demand at present and how is this expected to evolve by 2025 across different geographies under the scope of the study?

Author: Anuj Monga

 

Table of Contents

Executive SummaryExecutive Summary—Key FindingsExecutive Summary—What is Uberization of Service?Executive Summary—Comparison Between Traditional and Service Marketplace Access Executive Summary—Business Model ApproachesExecutive Summary—Market SnapshotExecutive Summary—Market Intensity by Region Executive Summary—What are the Key Business Factors? Current and Future OutlookResearch Scope, Objectives, Background, and MethodologyResearch ScopeResearch Aims and ObjectivesKey Questions this Study will AnswerResearch MethodologyTransformational Trends Impacting Vehicle ServiceTrend 1—Connectivity Powers On-demand Mobility ServicesTrend 2—Demographic Shifts (Gen Y and Z as Vehicle Owners)Trend 3—Emergence of Women as Vehicle Buyers and UsersTrend 4—Investment Interest in Aftermarket Start-ups Trend 5—Digital Transformation in the Automotive Service IndustryFuture Revenue Growth From Downstream ServicesBusiness Models and KPIs for Service MarketplacesBusiness Model ApproachesDigital KPIs—B2B (Workshop Centric)Digital KPIs—B2C (Vehicle Owner Centric)Market Opportunity AnalysisService Marketplaces—Stages of DevelopmentService Marketplaces—Investment TrendsService Jobs Potential (Service Marketplaces) in Key Markets Service Jobs Penetration (Service Marketplaces) in Key MarketsService Revenue Potential (Digital Platforms) by Key MarketsService Revenue Penetration (Service Marketplaces) in Key MarketsRevenue Potential for a Digital Garage PlatformImpact of Service Marketplaces on Channel ParticipantsStakeholder Activity Analysis in Vehicle Service DigitizationOverview of Existing OEM/OES Partnerships With Service MarketplacesService Marketplaces—Competitive AnalysisRegion-wise Competitor MappingCompetitor Mapping—Business Model AnalysisKey Differentiators Among CompetitorsBenchmarking Key Service AggregatorsService Marketplaces—Competitor ProfilesWhocanfixmycar | www.whocanfixmycar.comWhocanfixmycar—Customer InterfaceCaroobi | www.caroobi.comCaroobi—Customer InterfaceBookmygarage | www.bookmygarage.comBookmygarage—Customer InterfaceYourmechanic | www.yourmechanic.comYourmechanic—Customer InterfaceClickMechanic | www.clickmechanic.comClickMechanic—Customer InterfaceMycarneedsa | www.mycarneedsa.comMycarneedsa—Customer InterfaceOpenbay | www.openbay.comOpenbay—Customer Interface Autobutler | www.autobutler.deAutobutler—Customer Interface Mon Mécanicien | www.monmecanicien.frMon Mécanicien—Customer InterfaceiDGARAGES | www.idgarages.comiDGARAGES—Customer InterfaceFairgarage | www.fairgarage.deFairgarage—Customer InterfaceAutoscout24 | www.werkstatt.autoscout24.deAutoscout24—Customer InterfaceService Marketplaces—Strategies and Opportunities for Future GrowthFuture of Service Marketplace CapabilitiesEmerging Business Model Case Study—Engie SolutionIncreasing Customer Touchpoints and ServicesIncreasing Services for WorkshopsGrowth Opportunities and Companies to ActionGrowth Opportunity in Service MarketplacesStrategic Imperatives for Success and Growth ConclusionKey Parameters for Success in Service MarketplacesThe Last Word—Three Big PredictionsLegal DisclaimerAppendixMarket Engineering MethodologyList of ExhibitsList of Exhibits (continued)

Infographic





Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.