Voice of Consumer - Buyer Profiles of Electric Two-wheelers in India
India’s Electric Two-wheeler Adoption is Growing due to the Country's Push for Sustainability, Cost Savings, and Pollution Reduction
03-Feb-2025
Global
Customer Research
India's E2W market is expanding quickly due to rising petrol prices, government incentives, and growing environmental concerns. To effectively target customers and meet their needs, OEMs and marketers should understand the buyer profiles of electric two-wheelers. This study examines the Voice of the Consumer by looking at the traits, inclinations, and buying patterns of Indian electric two-wheeler customers. The study uses qualitative and quantitative research methods to identify different buyer segments according to psychographics, demographics, and reasons for buying. The results show that Indian customers who buy electric two-wheelers are younger, tech-savvy people and environmentally conscientious professionals. Even if buyers are inclined to spend money on expensive E2Ws with better performance, battery life, and features like smart connectivity, price sensitivity is still a major consideration. Purchase decisions are also influenced by persistent worries about product reliability, charging infrastructure, and range. The study shows that city dwellers are increasingly using electric two-wheelers for last-mile connectivity, and its conclusion offers manufacturers strategic insights to help them adjust their distribution, product development, and marketing plans in response to changing customer demands. By looking into the interests and worries of the buyers, OEMs may better position their electric two-wheeler offers and take advantage of the rising demand for sustainable mobility solutions.
Research Objectives and Methodology
E2W—Decision-making Process
E2W—Decision-making Process (continued)
E2W—Purchase Process
E2W—Purchase Process (continued)
E2W—Usage Pattern
E2W—Usage Pattern (continued)
E2W—Usage Experience
E2W—Usage Experience (continued)
Consideration Factors Prior to E2W Purchase
Consideration Factors Prior to E2W Purchase (continued)
Key Influencing Factors and Influencers Prior to E2W Purchase
Information Sources for E2W
E2W Purchase Considerations in Probable Situations
E2W Purchase Considerations in Probable Situations (continued)
Purchase Process
Opinion on E2W Price
Distance Travelled and Mileage of E2W
Road or Traffic Conditions Encountered on Regular Runs
Battery Swapping
Charging E2W Battery
Satisfaction with E2W
Satisfaction Drivers for E2W
Willingness to Recommend E2W to Others
Willingness to Consider E2W on the Next Purchase Occasion
Challenges Faced in E2W Usage
Expected Enhancements in an E2W
Key Findings on E2W Buyer Profiles in India
Strategic Recommendations for OEMs, Dealers, and Market Players
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Deliverable Type | Customer Research |
---|---|
Author | Kunal Tiwari |
Industries | Automotive |
No Index | No |
Is Prebook | No |
Podcast | No |
WIP Number | PFRV-01-00-00-00 |