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Small and medium-sized businesses (SMBs) are hastening to the cloud. Similar to their large counterparts, they are transforming to a digital-first business, with the cloud as a foundation. According to Frost & Sullivan's 2022 global cloud user survey, 78% of SMBs use public cloud for at least some of their business applications and data. This repre...

The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of cl...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) highlights breakthrough innovations across conversational AI, multimodal intelligence, edge computing, wearable tech, spatial analytics, and enterprise AI platforms. Notable developments include AI-powered multi-agent orchestration for enterprise workflows, ...

The convergence of FinOps and GreenOps marks a pivotal evolution in how enterprises manage cost, carbon, and compliance. With real-time ESG tracking becoming central to decision-making, businesses are shifting from traditional cost control to embedding sustainability at the core of operations. This transformation is driven by rising regulatory pres...

This report consists of two components: Part 1 focuses on the definition of Cross-Industry 2.0, the new business models involved, the continued demands from customer life-changing services, and how cloud-based capabilities fit into the big picture defined by the converging IT, telecommunications, advertising, content, and application marketplace. ...

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

Server-side ad insertion has normally been about tackling the problems of ad blocking and device fragmentation. But the industry is now seeing platform shifts that change the sweet spot of ad stitching towards live and catch-up TV. Client-side ad SDKs have grown in sophistication, the platforms they run have become more capable and the transition t...

11 May 2021  |  South Asia, Middle East & North Africa  |  Market Research

Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021

Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI

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This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...

Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision-Maker survey, small business respondents shared t...