Search results for: 'Workforce will revert back to working'

This report examines the enterprise metaverse as an emerging enterprise-grade platform that unifies digital twins and collaborative applications to support advanced operational, engineering, workforce, and customer-facing objectives. As organizations expand remote operations, intelligent asset management, and immersive design practices, the converg...

The COVID-19 pandemic that has forced governments across the globe to order citizens to stay at home and follow physical isolation has further highlighted the benefits of remote working. Thanks to cloud and advances in networking technology, much of the global workforce (wherever applicable) is able to continue doing its work from a remote site. Wi...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

19 Dec 2022  |  North America  |  Market Research

Global Privileged Access Management Solutions Growth Opportunities

Growing Complexity of IT Environments and Surge of Privileged Identities Driving Future Growth Potential

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Pandemic-induced changes in business environments have led most organizations to shift to a hybrid workforce. A significantly larger number of employees are working remotely, leading many corporate services and applications to shift to cloud environments. With the resultant increase in the number of remote privileged users and systems that orga...

According to the US Bureau of Labor Statistics, 34% of the American workforce works from home on an average day. As remote and hybrid work environments become more prevalent, businesses struggle to guarantee security beyond their corporate perimeter. Enterprise users typically connect to the internet, to the cloud, and to email through a browse...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

The report begins with a look at the effect of virtualization on operations support systems (OSS); then, drills down into network inventory, where we analyze how physical, logical and virtual views of the network and its services must come together to support emerging architectures. We note the extraordinary level of OSS transformations currently ...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...