Search results for: 'consumption pattern transformations'

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...

21 Jul 2022  |  North America  |  Market Research

North American Data Center Colocation Services Growth Opportunities

Enterprise Digital Transformation, Content Consumption, and Emerging New Locations Drive Future Growth Potential

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Data centers are at the core of the digital economy. Enterprises in North America have started using third-party colocation service providers increasingly. They focus on data centers to outsource their data operations. Colocated data centers help enterprises bring processing capacity closer to the data source. In addition, using this infrastructure...

28 Sep 2021  |  North America  |  Market Research

Hyperscaler Demand Drives the North American Data Center Colocation Services Market

Businesses’ Digital Transformation, Content Consumption, and Advanced Technologies Fuel Growth in a Mature Market

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The North American data center colocation services market is a mature yet growing market due to the constantly increasing demand for digital services and the continued availability of land, energy, and financial power. It has over 150 providers with a diverse footprint, customer focus (retail and hyperscaler), and capabilities. Some have a global r...

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...

17 Jan 2020  |  North America  |  Market Research

How Blockchain is Transforming the Financial Services Industry

Current Use Cases Propelling Growth Opportunities in Trade Finance, KYC/AML, and Cross-Border Payments

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Blockchain has begun to come into its own in 2019. In this study, we provide use cases and growth opportunities in 3 sectors: global payments, trade finance, and KYC/AML. These are 3 of the areas where Blockchain has been tested and leveraged with key use cases emerging in financial services; in particular, cross-border payments, and digital identi...

16 Apr 2021  |  North America  |  Market Research

Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

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The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

The 2023 North American enterprise cloud contact center Frost Radar™ identifies leaders in the enterprise contact center-as- a- service (CCaaS) industry. The market continues to mature and brings enhanced technology, efficiency, and agility to contact centers throughout North America. Frost & Sullivan defines a cloud contact center as a network-b...