Search results for: 'landscape'
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21 Nov 2019  |  North America  |  Strategic Forecasting
The Hybrid Cloud Landscape - Perspectives from the 2019 Frost & Sullivan Cloud User Survey
This year’s survey—the first to collect cloud perception data from businesses around the globe—was conducted via the Internet in April 2019. The survey garnered responses from 1266 IT decision-makers from around the world who are responsible for the purchases of IT infrastructure, software, or services for their respective firms. Cloud is recogniz...
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17 Sep 2021  |  North America  |  Market Research
IoT Start-Up Tracker: Smart Home
In a Fast-expanding Landscape, Firms Find Growth Leveraging Data
The IoT is connecting functions in the home, adding intelligence in a drive towards the ideal Smart Home. Smart Home devices and services are not simply connecting but adding intelligence, leveraging automation and optimization to achieve greater efficiency and personalization, and overall they seek to create a seamless and frictionless experience ...
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04 Mar 2022  |  North America  |  Market Research
Customer Experience Growth Opportunities for 2022
Digital Transformation, Artificial Intelligence, and Hyperautomation Trends will Continue to Redefine the Contact Center Landscape
A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...
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21 Dec 2021  |  North America  |  Market Research
Global Privileged Access Management (PAM) Solutions Growth Opportunities
The Ever-changing Threat Landscape and Expanded Attack Surface Drive the Future Growth Potential of Privileged Access Management Solutions
Cyberattacks continued to increase in 2020 and will constantly evolve in the future with increasing sophistication and blended techniques. Attacks on privileged accounts are expected to rise, as working from home and hybrid working environments will continue to prevail in the years to come due to the pandemic. The digital transformation journey...
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24 Mar 2017  |  North America  |  Strategic Forecasting
VMware Cloud on AWS: How the AWS-VMware Partnership Empowers Business’ Hybrid Cloud
In this insight, we look at the market conditions and customer demands that led to this partnership. We discuss specifics of the AWS-VMware partnership, and consider the responsibility that each company holds for various aspects of the customer relationship. We also look at how the partnership may impact the IaaS landscape.
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13 Oct 2015  |  North America  |  Strategic Forecasting
Why Platform as a Service (PaaS) Will Rule the Cloud
In this analysis, Stratecast provides an overview of the PaaS landscape. We look at the various manifestations of Platform as a Servicepublic and private, open and proprietary, domain-specific and general. We examine the value of PaaS to developers, and what shapes their choices across PaaS providers, including pricing, functionality, and deployme...
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23 Mar 2023  |  North America  |  Market Research
Conversational AI is Now the Heart of Customer Experience
Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption
Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...
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28 Aug 2019  |  North America  |  Market Research
Global Enterprise Content Management Market, Forecast to 2024
Increasing Content and Greater Regulations Drive the Market Growth
Enterprise content management (ECM) solutions are large-scale, multifunctional, cross-platform content management systems designed to address the structured and unstructured content management needs of a range of organizational types and sizes. ECM solutions enable enterprises to capture, store, organize, manage, and deliver content in a seamless m...
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30 Sep 2008  |  North America  |  Market Research
Latin America IT Infrastructure Outsourcing Services Markets
The IT infrastructure outsourcing services markets in Latin America vary from one country to another. Providers are required to comprehend these differences to succeed in this competitive landscape and to meet the demand. From basic data center services to complex projects of disaster recovery and business continuity, IT infrastructure service pro...
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07 Oct 2011  |  North America  |  Market Research
North American Hosted Contact Center Markets
Movement from Best-of-Breed to Suites
This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...
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