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In this third iteration of the annual Frost & Sullivan IoT user survey, we start to gain a longitudinal understanding of the industry s continuity and change. A total of 688 respondents participated in the survey conducted in Q3 2023, with IT and business decision-makers responsible for IoT decisions representing a range of industries, organization...

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

In this second annual Frost & Sullivan IoT user survey, we begin to gain a longitudinal understanding of continuity and change. A total of 606 respondents participated in the survey conducted in Q3 2022, with IT and Business Decision makers responsible for Respondents representing a range of industries, organization sizes, and global regions. ...

The most significant trend in both email and web security markets is the acceleration of organizations migrating to the cloud. The cloud is driving new email security and web security strategies. Enterprises are interested in transitioning to cloud-delivered security to reduce cost/complexity, simplify security for mobile users, and adopt new capab...

Since the development of one of the first theoretical frameworks for a quantum computer in the early 1980s, scientists have been working on achieving ‘Quantum Supremacy’. This state will be achieved by the design and construction of a quantum computer capable of solving problems that cannot be realistically solved by the most powerful classic super...

The sophistication of cyberattacks on web applications and business-critical infrastructure is increasing with the rise in distributed denial-of-service (DDoS) attacks, new common vulnerabilities and exposures (CVEs), and zero-day vulnerabilities (e.g., log4j and spring4shell). The growth of credential stuffing attacks from sophisticated botnets is...

Frost & Sullivan defines the metaverse as an interconnected network of persistent three-dimensional (3D) worlds and simulations where end users, represented by virtual avatars, are enabled with a sense of social presence and spatial awareness and participate in an extensive virtual economy. IoT is crucial in terms of linking the metaverse and real...

Endpoints are the most vulnerable and exploited part of any network. The average organization manages thousands of endpoints that have access to its corporate network. Across industries and companies of various sizes, the number of endpoints has increased. This is partly due to employees using personal devices to conduct business. Endpoint securi...