Search results for: 'tools cutting'

Businesses are increasingly required to provide responsive and adaptable customer service by answering questions, solving problems, and giving advice to customers in a conversational, human, and effective way. With the increase in the number of smartphones and other connected devices with cameras, and millennials becoming a significant consumer seg...

30 Apr 2021  |  North America  |  Market Research

Sentiment Analysis Tools are Redefining the Global Voice of the Customer (VoC) Market

Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience

Infographics

×

Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with a substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the custome...

Akamai must formulate a viable strategy to succeed in an industry that is volatile with thin margins. The company has a commoditized service offering and deals with customers that compete against it. It is challenged both by cloud providers that have more scale and ways to make money, and by competitors that have distinct CapEx advantages. Akamai i...

This Frost & Sullivan market insight provides the reader with an overview of and an introduction to the emerging Back Office Workforce Optimization (BOWFO) market. It defines BOWFO and how it works, and discusses the benefits of its use. It also analyzes market drivers and restraints in evolving BOWFO solutions. Finally, it profiles a few key compe...

The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemented (o...

26 Aug 2015  |  North America  |  Market Research

Analysis of the Global Next Generation Firewall and Unified Threat Management Market

Demand for Advanced Security Drives Market Growth

Infographics

×

NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...

This tracker provides quarterly updates for key segments in the North American CCS market, including broadband, video, voice, and wireless services. In the residential broadband market, cable maintained the highest market share percentage, with approximately 68.5%, followed by fiber to the home (FTTH), digital subscriber lines, and satellite servic...

On July 18, 2006, Amdocs announced the acquisition of Cramer Systems for $375 million. Cramer Systems will become the new service activation division within Amdocs. Indications are that Cramer management and staff will remain intact in the UK. The acquisition is intended to extend the Amdocs product and service offerings, not cut costs or elimin...