Search results for: 'Automation and Software Solutions'

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

This Frost & Sullivan market insight presents an overview of the artificial intelligence (AI) initiatives powering the next-generation business support system (BSS) initiatives in the global mobile communications market. It describes the various opportunities that generative AI (Gen AI) supports with the enhancement of existing BSS functions and pr...

The current mobile sales force automation (SFA) market in North America is sizeable, yet at the same time is still finding its way. A consensus has formed that mobile SFA is a desirable capability; however, the market itself remains fragmented -- and feature sets, pricing strategies, and alliances can diverge dramatically among current participant...

Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

Mobile operators are moving rapidly toward fifth-generation (5G) network deployments. 5G represents a fundamental shift in communication network architectures that will likely accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and internet of things devices. It delivers a potent combi...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

The Latin American managed software-defined wide area network (SD-WAN) services market is in the nascent phase of the product life cycle, but in the last two years enterprise decision makers in the region have equipped themselves with a much better understanding of the benefits that SD-WAN brings to enterprise WANs. SD-WAN is attracting the attenti...

IoT implementations are a sum of many moving parts where data is generated and shared by multiple devices, applications, and people. Deploying and securing the infrastructure required for collecting and transmitting commands and data from these elements is a significant challenge in IoT. The fundamental requirements of effective IoT security includ...

5G represents a fundamental shift in communication network architectures and will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will provide communications service providers (CSPs) a potent combination of network capabilities and flexible ...