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- Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the cont
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07 Jan 2022  |  Global  |  Market Research
Hybrid Work Compels Businesses to Drive Equitable Meetings
Technologies that Support Engagement and Interactivity Gain Prominence
The pandemic was a great equalizer with everyone being remote. Mass adoption of video meetings, chat, virtual whiteboarding, and group messaging kept everyone productive and fully connected. Everyone had the same presence and an equal voice during video meetings. As people return to the office, there is a growing challenge of keeping the same level...
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19 Apr 2022  |  Latin America  |  Market Research
Latin American and Caribbean UCaaS and Cloud Meeting Services Growth Opportunities
The Hybrid Work Environment Secures Future Growth Potential
The UCaaS and cloud meeting services markets exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support unified communications and collaboration among their employees. Solid economic GDP growth across the region (6.3% according to the IMF and 6.2% according to ECLAC, a...
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15 Jun 2022  |  North America  |  Customer Research
Future of Hybrid Work—Investment Priorities for the Workplace and Video Conferencing
IT Decision Makers Reveal Investment Plans For 2022 and Beyond
The workplace is being rewired and the opportunity is immense. The last two years have revealed that employees can be equally, if not more, productive working from home. This has led to permanent shifts in the relevance of the physical office and the role of remote work in the workplace. The next phase of re-imagining hybrid work is, however, not ...
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01 Apr 2021  |  Global  |  Market Research
Blended Learning and Hybrid Work Power the Global Digital Collaboration Boards Market
Future Growth Potential Enhanced by Emerging Use Cases
After experiencing significant demand shocks on account of COVID-19 in H1 2020, the DCB market made significant progress in H2 2020, registering annual shipments of 1.8 million units with a YoY growth of 9 percent, primarily driven by the revival of demand in the education sector. Despite the slowdown, the pandemic paved the way for the tremendous ...
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19 Oct 2010  |  Global  |  Strategic Forecasting
World Web-based Clientless Remote Support Software Markets
This study analyzes drivers, restraints and trends in the world web-based clientless remote support software market. It provides market analysis by region, delivery model - premises-based versus hosted/SaaS, and type of use - for internal support versus external support. It also offers revenue market share analysis for the world market as well as t...
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07 Nov 2022  |  North America  |  Market Research
Next-generation Wireless Operations Support System Growth Opportunities, 2022
Multi-domain, Multi-vendor Service Orchestration is Key to 5G Future Growth Potential
An operations support system (OSS) is an IT or computer system that communication service providers use to manage their networks and, along with business support systems (BSSs), serve customers. This report examines the trends in OSS evolution (particularly in 5G), outline the market opportunities that OSS vendors must support in 5G, and illustrate...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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11 Dec 2024  |  North America  |  Market Research
Growth Opportunities for Generative AI in Telco Business Support Systems
Enhanced Efficiency and Increased Automation Set to Transform Global 5G Communication
This Frost & Sullivan market insight presents an overview of the artificial intelligence (AI) initiatives powering the next-generation business support system (BSS) initiatives in the global mobile communications market. It describes the various opportunities that generative AI (Gen AI) supports with the enhancement of existing BSS functions and pr...
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23 Sep 2026  |  Global  |  Market Research
Growth Opportunities for Agentic AI in Telco Business Support Systems
Enhanced Efficiency and Increased Automation Set to Transform Global 5G Communication
AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, and customer experience management—leveraging large ...
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08 Jan 2026  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
Key Findings from Frost & Sullivan’s Survey of Business Leaders and IT Decision-makers
The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.Central to this evolution...
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