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28 Dec 2015  |  Asia Pacific  |  Market Research
Customer Experience Management StudyAustralias Telecommunications Sector 2015
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...
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02 May 2025  |  North America  |  Market Research
CCaaS Expansion or Contraction?
The Competitive Dynamics Behind Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem
Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...
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07 Mar 2025  |  Global  |  Market Research
Global Video Conferencing Devices Market, Forecast to 2029
New Growth Levers from AI and Workspace Modernization Drive Market Resurgence
After experiencing a significant slump in the prior year, the video conferencing devices market returned to growth mode in 2024.Growing at 10.4% YoY, revenue in 2024 reached $3.80 billion. With rapidly increasing technology density, Frost & Sullivan expects video device revenue to more than double by 2029, growing at a compound annual growth rate (...
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27 Dec 2024  |  Global  |  Market Research
Growth Opportunities in the Webinars and Virtual Events Market, 2024-2029
Focus on AI, Engagement, and Access Reshape the Market Beyond the Boom
After experiencing a significant post-Covid slump, the webinars and virtual events market returned to moderate growth in 2024. Growing at 4.8 percent over the previous year, revenue in 2024 is estimated to reach $1.45 billion. As in-person event attendance surged to its highest level in more than four years, event vendors have realigned their sol...
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05 Dec 2025  |  North America  |  Market Research
Top 10 Growth Opportunities in Next Generation 911, United States, 2025
Top 10 Growth Opportunities in Next Generation 911
Public safety solution providers must proactively seek Growth Opportunities as they negotiate the challenges of transformational growth in today’s rapidly evolving United States public safety sector. This journey is loaded with challenges, including a higher chance of failure due to the magnitude of transformation and the requirement for organizati...
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11 Dec 2023  |  Asia Pacific  |  Market Research
Growth Opportunities in the Telco-to-techco Transition in APAC
Simplification, New Cost Structures, and Collaboration Partnerships to Ensure Future Growth Potential
By 2027, 82.2% of major mobile operators in APAC will remain telcos with 25% of them likely to exit or become mobile virtual network operations (MVNOs). Only 17.8% of major mobile operators in APAC will become techcos. The telecoms industry continues to face challenges driving growth from all angles: subscriber, revenue, or investment. Expectations...
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Special Price $3,712.50 save 25 %
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19 May 2016  |  Global  |  Market Research
Analysis of the Global Commercial Satellite Broadband Market
Ka-Band Drives New Growth Opportunities
The commercial satellite broadband market is growing at a strong pace, with an anticipated compound annual growth rate (CAGR) of 6.8% from 2015 to 2022. With the continued adoption of Ka-band technology throughout the industry, satellite broadband can now meet or exceed many landline networks in performance and quality of service. This report inclu...
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06 Apr 2007  |  Global  |  Market Research
World Audio Conferencing Bridge Markets
The audio conferencing bridge market has made significant strides this year and the market continues to embrace new technologies in this space. Theres been a steady pace in growth year over year from 2005 to 2006. Theres a renewed focus in the market on enhancing audio conference bridges to better meet the needs of both service providers and en...
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Special Price $3,712.50 save 25 %
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21 Mar 2018  |  North America  |  Market Research
Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2024
Consolidation Redefines Competitive Landscape as SIP Trunking Finds New Use Cases
The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...
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30 Sep 2011  |  Global  |  Market Research
Analysis of the Global Web Conferencing Market
Strong Demand for Collaboration and Declining Prices Lead to Broader Adoption
As users adopt the next generation of communications, collaboration is fast becoming the backbone of enterprise communications. The value proposition of web conferencing solutions today is improving at a fast pace, driven by better user experience, mobility enhancements, and more robust videoconferencing. Furthermore, declining prices are prompting...
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Special Price $3,712.50 save 25 %