Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2024

Consolidation Redefines Competitive Landscape as SIP Trunking Finds New Use Cases

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The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voice access services including: • VoIP trunking: Converged access lines connecting with time division multiplexing (TDM) enterprise telephony platforms • Session Initiation Protocol (SIP) trunking: Converged access lines connecting with IP telephony platforms• Basic VoIP access services: Converged access lines connecting with low-end key systems or directly w

Table of Contents

Executive DashboardPurpose of this Experiential Study5 Step Process to Transformational GrowthStrategic Imperatives for Service ProvidersGrowth Opportunities for Service ProvidersGrowth Environment—Market OverviewMarket DefinitionsMarket Definitions (continued)Drivers and RestraintsMarket ForecastsForecast AssumptionsRevenue and Installed User ForecastRevenue and Installed User Forecast DiscussionPricing ForecastPercent User Forecast by Implementation TypePercent Revenue by Customer Employee SizePenetration ForecastMarket Share—Percent Sales Breakdown Prior to Close of Key Market Mergers and AcquisitionsMarket Share—Percent Sales Based on 2017 Mergers and AcquisitionsVisioning ScenariosMacro to Micro VisioningMacro to Micro Visioning (continued)Trends/Factors Impacting the VoIP Access and SIP Trunking Services MarketTop Predictions for the VoIP Access and SIP Trunking Services Market Growth PipelineLevers for GrowthVision and Strategy—Growth OpportunitiesGrowth Opportunity 1—Hybrid Deployment ModelsGrowth Opportunity 2—UC Application OverlayGrowth Opportunity 3—CPaaS/API EconomyGrowth Opportunity 4—SIP Trunking EverywhereGrowth Opportunity 5—Market ConsolidationGrowth Opportunity 6—Deployment AccelerationGrowth Opportunity 7—Pre-Sales Engineering/Consultative ApproachBrand and Demand—Growth OpportunitiesGrowth Opportunity 8—Feature AwarenessGrowth Opportunity 9—Converged ServicesGrowth Opportunity 10—Brand RecognitionGrowth Opportunity 11—Lead GenerationGrowth Opportunity 12—Market DifferentiationGrowth Opportunities MatrixIdentifying Your Company’s Growth ZoneGrowth Opportunities 1-6—Vision and StrategyGrowth Opportunities 7-12—Brand and DemandGrowth Opportunities MatrixGrowth Strategy and ImplementationGrowth Strategies for Your CompanyPrioritized Opportunities through Implementation Legal DisclaimerAppendixList of ExhibitsAbbreviations and Acronyms UsedList of Companies Included in “Others”

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