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28 Nov 2025  |  Asia Pacific  |  Customer Research
Voice of Customer: In-Car Services and Features, Passenger Vehicles, China, 2024
Evaluating Consumer Perspectives on In-Car Services, On-Demand Features, Over-the-Air Updates, Connectivity, Vehicle Segments, and Payment Options
China’s rapidly evolving connected car market consistently adapts to shifting consumer preferences, driven by the adoption of emerging use cases that shape the "new normal" across diverse customer segments. Frost & Sullivan’s Voice of Customer: In-Car Services and Features, Passenger Vehicles, China, 2024 survey reveals how car owners and buyers in...
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31 May 2023  |  Europe  |  Customer Research
Voice of Customer Survey—European In-car Services and Features
Assessing Passenger Vehicle Consumer Opinions about On-demand Features, Over-the-air Updates, Connectivity, and Payment Options
Pandemic-induced market challenges are spurring innovation and progress toward safer and more convenient solutions, particularly in Europe’s connected automotive industry, where emerging use cases are shaping a new normal for consumers. Frost and Sullivan's Voice of Customer survey on in-car services and features in Europe explores customer usage o...
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14 Dec 2022  |  Asia Pacific  |  Customer Research
Voice of the Customer: Health Wellness and Wellbeing Services in Cars, China
Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the Chinese Passenger Vehicle Market
Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice o...
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04 May 2023  |  Europe  |  Market Research
European Passenger Vehicle Connected Services Growth Opportunities
Transformative Mega Trends Enhance In-vehicle User Experience, Leading to Growth of Connected Services
The European passenger vehicle connected services industry is based on a technology that allows a vehicle to connect to the Internet of Things. This report discusses how original equipment manufacturers (OEMs) have been innovating to allow passenger vehicles to connect through various modes, such as embedded, tethered, and smartphone integrations. ...
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07 Sep 2018  |  South Asia, Middle East & North Africa  |  Market Research
Saudi Arabia Logistics Industry—Growth Insights, Forecast to 2024
Economic Diversification Initiatives, Investments towards Developing Logistics Infrastructure such as Multimodal Hubs, and Logistics Parks are Expected to Support Growth of Industry Segments
The logistics industry in Saudi Arabia is evolving rapidly to meet the dynamic demands of customers, changing industrial landscape, and expansion of trade. Economic diversification initiatives, tax policy reforms, and FDI policies are encouraging open economy and private investment. Technology advancements and the nations vision on economic diversi...
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06 Dec 2022  |  Europe  |  Customer Research
Voice of Customer—Health, Wellness, and Well-being Services in Cars, Europe
Electric Vehicle Owners Show a Higher Level of Interest in Health, Wellness, and Well-being Features
The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...
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01 Mar 2022  |  South Asia, Middle East & North Africa  |  Market Research
Saudi Arabia Light Vehicle Leasing Growth Opportunities
Disruptive Technologies and a Boost in Tourism and Business Activities will Drive the Growth of the Light Vehicle Leasing Market
Vehicle leasing presents a solution for a growing number of challenges associated with an organization's mobility needs, such as vehicle funding, fleet maintenance, and residual risk. Businesses need to focus on their core products and services and, therefore, outsource support activities related to mobility, ranging from fleet purchasing to remark...
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10 Oct 2023  |  North America  |  Market Research
OE Benchmarking of EV Aftersales in North America and Europe
Omnichannel Programs and Strategic Partnerships between OEMs and Third-party Service Providers are Resulting in Holistic EV Aftersales Services
The electric vehicle (EV) market is undergoing rapid transformation as original equipment manufacturers (OEMs) compete to offer innovative products and services that enhance customer experience and loyalty. The EV aftersales landscape is also evolving and poses many challenges and opportunities for OEMs and their channel partners. This report provi...
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05 May 2025  |  Global  |  Market Research
Medium and Heavy-duty Commercial Vehicle (CV) Electronic Service Tools (EST) Market, North America, 2025–2030
Vehicle Systems’ Increasing Complexity and an Aging Truck Population will Drive Transformational Growth by 2030
The North American medium and heavy-duty commercial vehicle (CV) electronic service tools (EST) market is experiencing gradual and sustained growth, driven by interesting industry dynamics, such as advancements in vehicle complexity, a growing focus on vehicle efficiency and fuel economy, the increasing demand for a well-rounded fleet management pa...
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04 Sep 2018  |  North America  |  Market Research
Mobility and Other Downstream Services Market, Forecast to 2030
OEM and Service Provider Revenue from Downstream Services will Exceed $3 Trillion by 2030
Digital disruption is set to revolutionize the automotive industry. The value is shifting from individual consumption to collaborative consumption. OEMs are embracing this trend and are looking at alternative sources of revenue, such as shared mobility, connected car services, financial services, and logistics services. The demand for shared mobi...
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