Search results for: 'Security: The Key to Customer Experience Excellence'

The traditional car key is on its way to becoming a thing of the past, likely confined to the glove compartment. In Europe and North America, the automotive digital key market is rapidly expanding, driven by consumer demand for seamless, secure, digitally integrated interfaces and technologically advanced car access experiences. Additionally, digit...

This analysis gives a detailed overview of the regulatory policies and programs in key ASEAN automotive markets. In Thailand, this includes the restructuring of the excise tax system, the Eco-Car Program Phase 2, and a roadmap for electric vehicles (EVs). For Malaysia, it covers the National Automotive Plan (NAP) 2014 and the implementation of a go...

The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...

The two-wheeler industry in India is arguably the biggest two-wheeler market in the world and has been undergoing significant changes in the last 5 to 6 years as a result of multiple factors. These include government regulations, OEM innovation and development, customer demographics changes, and the overall economic health of the country. For examp...

The United States' rapidly evolving connected car market consistently adapts to shifting consumer preferences, driven by the adoption of emerging use cases that shape the new normal across diverse customer segments. Frost & Sullivan’s Voice of Customer: In-Car Services and Features, Passenger Vehicles, United States, 2024 survey reveals how car own...

The automotive retail market in Brazil is at the helm of change and is currently being disrupted by a number of transformative shifts, such as newer dealership formats (pop-up stores, experience outlets, online vehicle commerce, virtual live stores), and omnichannel (online-to-offline customer journeys, digital technologies, newer vehicle financin...

This research service analyzes over-the-air (OTA) updates from Asian original equipment manufacturers and examines opportunities for market participants to enhance their OTA capabilities and gain a competitive edge. The study looks at both firmware OTA (FOTA) and software OTA (SOTA) strategies. The growing use of embedded technology and 5G will boo...

This study presents a comparative analysis and competitive benchmarking of the mobility strategies of key global OEMs. Automotive OEMs must evolve to adapt to emerging megatrends of urbanisation, social preference changes, technology and electric mobility. The study introduces new mobility products and services that have developed to meet changing ...

Government and consumers are concerned about cyber security in cars, as researchers were able to hack into various OEM models in 2015. This research service identifies key areas that offer scope for technology innovation and discusses cybersecurity initiatives for the automotive industry. In 2015, cybersecurity, secure data transfers, and data priv...