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21 May 2020  |  Europe  |  Market Research

Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

COVID-19 Softens Growth Rates, Creates New Use Cases

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This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...

The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Interne...

The October 2025 edition of the CST Technology Opportunity Engine highlights transformative innovations shaping the future of edge computing. The study explores the evolution of decentralized data processing models that enable ultra-low latency, localized intelligence, and real-time decision-making across industries.Driven by the convergence of IoT...

04 Nov 2020  |  North America  |  Frost Radar

Frost Radar™: North American Hosted IP Telephony and UCaaS Market

Benchmarking Future Growth Potential

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North American businesses and public-sector organizations are facing heightened challenges as COVID-19 quarantines and other lifestyle changes affect the way workers perform their job tasks and interact with co-workers, customers and partners. The unprecedented rise in remote work, supply-chain disruption, customer demand volatility and elevated em...

Compelling benefits, such as flexible capacity adjustments, rapid access to innovative features and capabilities, CAPEX avoidance, and ability to outsource routine solution management to an expert third party, will drive a steady shift to cloud communications services over the forecast period. Communications upgrades are increasingly a key part of ...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

The global desktop, VoWLAN, and DECT phone market is entering a period of sustained structural contraction. This trend is driven by three reinforcing forces: substitution by softphones, rapid expansion of UCaaS ecosystems that minimize the need for dedicated handsets, and hybrid‑work dynamics that favor personal devices and reduce assigned‑desk den...

2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...

2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...