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26 Jun 2020  |  Latin America  |  Market Research
Post-pandemic Growth Opportunity Analysis of the Meetings Market
Video Meetings Become a Business Necessity in the New Normal
The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...
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07 Oct 2026  |  Global  |  Market Research
Global Audio-Conferencing Devices Market Forecast to 2032
AI-Ready Rooms Redefine Where Value is Created in the Audio-Conferencing Market
For years, while cameras drew the attention and budget in meeting rooms, audio was often a second thought. That assumption has expired. Audio now sits at the center of meeting equity and collaboration effectiveness, because even the sharpest image is useless if people cannot be heard and understood accurately.In AI-enabled rooms, microphones are be...
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28 Jul 2026  |  Global  |  Market Research
Enterprise Communications Reimagined by AI
Unified Communications AI Marks a True Platform Shift in Competitive Advantage
This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...
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26 Feb 2026  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives in Cloud Communications and Collaboration Services and Software, 2026
Winning Relevance through Agentic AI, Ecosystem Integration, and Platform Differentiation
This study examines the strategic imperatives reshaping the cloud communications and collaboration services and software market as providers confront slowing core growth, intensifying competition, and profound shifts driven by artificial intelligence, platform consolidation, and ecosystem convergence. As unified communications and contact center ma...
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19 Sep 2018  |  South Asia, Middle East & North Africa  |  Market Research
Indian Unified Communications (UC) Applications and Services Market, Forecast to 2022
A Wave of Consolidation is Seen Across UC Vendors and Services Providers, Thereby Making the Market a Playground Only for the Best
With ongoing advancements in technologies, the world is growing to become a connected place and communication is increasingly becoming “the most” important ingredient for building a connected world. Organizations worldwide are embracing better communication technologies so as to improve their employee productivity and also enable their workforce to...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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18 Oct 2024  |  Global  |  Customer Research
Growth Opportunities in the Microsoft Teams Phone Ecosystem
Service Provider Best Practices in the Evolving Business Communications Value Chain
Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...
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26 Feb 2020  |  North America  |  Market Research
UCC Industry Trends to Watch, 2020
The Foundation is Set for Rapid Advancement
Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The indu...
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26 Sep 2024  |  Global  |  Frost Radar
Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS ...
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13 Dec 2024  |  Global  |  Market Research
UCaaS Market, North America, 2024–2030
AI-Powered Capabilities Will Redefine UCaaS Value Propositions by 2030
Compelling benefits, such as flexible capacity adjustments, rapid access to innovative features and capabilities, CAPEX avoidance, and ability to outsource routine solution management to an expert third party, will drive a steady shift to cloud communications services over the forecast period. Communications upgrades are increasingly a key part of ...
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