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The global enterprise desktop and cordless phone market is in decline, although the rate of decline has slowed compared to previous years. In 2024, total revenue fell by 9.2% to $2.21 billion from $2.44 billion in 2023. Between 2024 and 2031, industry revenues are projected to decline at a compound annual growth rate of 3.2%.A key challenge facing ...

There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

18 Jun 2021  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

After a strong performance in 2024, the global video conferencing devices market entered a period of moderated growth in 2025. Unit shipments increased by 3.3%, while revenue grew 5.8%, supported by higher average selling prices. The slowdown reflects growing market maturity, ongoing macroeconomic uncertainty, and shifting enterprise technology pri...

01 Dec 2020  |  North America  |  Market Research

Robust Adoption of Cloud Video and UCaaS will Continue to Drive the Global Tabletop Audio Conferencing Endpoints Market

Customer Experience Driven by Rising Video and Multimedia Collaboration Creates Growth Opportunities for Tabletop Audio

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This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints as well as the forecast of endpoint revenue and unit shipments until 2026. The trends, forecast, and market shares have ...

Consumer headphones have grown into a double-digit billion-dollar market over the last years, which generated revenue of almost USD 14.13 Billion in 2018. Apple-owned Beats Electronics, and Bose, have been leading the market. Harman has stood out for particular growth momentum over the last years. At the same time, the mono Bluetooth (BT) headset m...

Cloud communications empower customer organizations to accelerate their digital transformation efforts. IT decision makers (ITDMs) rank boosting team collaboration, improving the customer experience, and enhancing resiliency and business continuity as the top three UCC technology investment drivers. Mature applications in the business communication...

Video conferencing adoption is on the rise driven by cloud services, focus on simplification, and lower-prices. As video conferencing becomes an integral part of organizations' digital transformation strategy, the user demand continues to expand. Currently standing at less than 5 percent penetration rate, growth in the future will be driven by a st...