Search results for: 'crystal structural production'

14 Nov 2024  |  Global  |  Customer Research

Leveraging Advanced Communications and Collaboration Solutions to Empower Frontline Workers, 2024

Often Overlooked, Frontline Workers are an Increasingly Important Part of IT Decision Makers’ Plans

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Frontline workers play a vital role in the success of numerous organizations, forming the backbone of their operations. However, there is a growing disconnect between frontline employees and their colleagues, partly due to the absence of adequate communication and collaboration solutions. While decisions regarding work locations are increasingly d...

Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

The audio conferencing endpoints market continues to evolve and remains a relevant segment for businesses seeking clearer, more reliable audio solutions for their meeting spaces. While the hybrid work model is unlikely to disappear overnight, organizations are considering return-to-office (RTO) programs with growing frequency. These programs usuall...

After experiencing a significant post-Covid slump, the webinars and virtual events market returned to moderate growth in 2024. Growing at 4.8 percent over the previous year, revenue in 2024 is estimated to reach $1.45 billion. As in-person event attendance surged to its highest level in more than four years, event vendors have realigned their sol...

The global desktop, VoWLAN, and DECT phone market is entering a period of sustained structural contraction. This trend is driven by three reinforcing forces: substitution by softphones, rapid expansion of UCaaS ecosystems that minimize the need for dedicated handsets, and hybrid‑work dynamics that favor personal devices and reduce assigned‑desk den...

Several providers, including Microsoft, Zoom, Neat, and Crestron, announced OPEX programs focusing on multiple UC endpoints in 2020-21. This move reflects the intense and growing interest in the OPEX space, which has been fueled in part by the pandemic. However, OPEX, particularly leasing as a business model, has been in practice for several years,...

The collaboration and communication device landscape is undergoing a structural shift, characterized by steady realignment driven by hybrid work standardization, AI maturity, regulatory pressure, and constrained IT investment cycles.Across global markets, enterprises are recalibrating to a stable hybrid work baseline, while demand for higher-qualit...