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21 Aug 2020  |  North America  |  Market Research
Enterprise Communications Security Trends and Considerations
New Technologies Mean New Threats to Mission-Critical Business Communications
The business telephone system, commonly referred to as a private branch exchange (PBX), predates the invention of the Internet, Ethernet and the personal computer. As such, legacy PBXs were always deployed on dedicated infrastructure. The call-control manager was a standalone hardware server or appliance serving as the bridge between the PSTN and h...
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22 Dec 2020  |  North America  |  Market Research
Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2026
Mature VoIP Services Take on a New Dynamic as Programmable Communications
The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...
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03 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: North American UCaaS Market
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...
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18 Jan 2024  |  North America  |  Frost Radar
Frost Radar™: Cloud-Connected Calling Enablement, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines cloud-connected calling enablement as a segment of the voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking. Cloud-connected calling enablement services provide carrier-grade managed voice and telephony services into third-party cloud private branch exchange (PBX) environments such as Mi...
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12 Apr 2018  |  North America  |  Market Research
Cloud Communications Providers Boost Portfolios with Contact Center Solutions
An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018
The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...
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22 Jul 2022  |  North America  |  Market Research
Analysis of the North American UCaaS Market, Forecast to 2028
What Does it Take to Capitalize on the Robust Growth Trajectory?
Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits—including improved business continuity and enhanced remote/hybrid workforce productivity—is likely to be offset by budget tightening, delayed investments, and technology investment priorities ...
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05 Jan 2021  |  North America  |  Market Research
Growth Opportunities in the Global Stand-alone Wireless Content Sharing Market
Latest Findings Demonstrate Stand-alone Device Dependency on Meeting and Class Room Deployments
The standalone wireless content sharing market is experiencing significant shifts. Empty offices and classrooms lowered demand for these products in 2020 as traditional positioning for in-room collaboration was misaligned with the rapid transition to work from home and virtual learning. There are market opportunities for the wireless content sharin...
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31 Jan 2020  |  North America  |  Market Research
Analysis of the Global Consumer Headphones Market
Opportunities and Threats in a Dynamic Music, Sports , and Mono Bluetooth Landscape
Consumer headphones have grown into a double-digit billion-dollar market over the last years, which generated revenue of almost USD 14.13 Billion in 2018. Apple-owned Beats Electronics, and Bose, have been leading the market. Harman has stood out for particular growth momentum over the last years. At the same time, the mono Bluetooth (BT) headset m...
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13 Apr 2021  |  North America  |  Market Research
Growth Opportunities for Telecom Operators Amid Disruption in the UCaaS Market
Leveraging Unique Value Propositions in a Fast-Evolving Industry
Cloud communications emerged approximately two decades ago and, since then, business models and value propositions have evolved dramatically. Market power has shifted many times across vendors and service providers as various factors, including innovation velocity, strategy ingenuity and pocket depth, pushed certain participants to the top of the l...
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29 Jun 2018  |  North America  |  Market Research
How to Become a Successful UCaaS Provider
Tracking UCaaS Perceptions and Provider Selection Criteria in the U.S. Market
Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...
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