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13 Apr 2021  |  North America  |  Market Research
Growth Opportunities for Telecom Operators Amid Disruption in the UCaaS Market
Leveraging Unique Value Propositions in a Fast-Evolving Industry
Cloud communications emerged approximately two decades ago and, since then, business models and value propositions have evolved dramatically. Market power has shifted many times across vendors and service providers as various factors, including innovation velocity, strategy ingenuity and pocket depth, pushed certain participants to the top of the l...
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12 Jan 2022  |  North America  |  Customer Research
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value
An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...
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03 Jul 2014  |  North America  |  Market Research
Boosting Innovation and Creativity Through ICT
Using Collaboration Tools to Harness the Power of Collective Innovation
There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...
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17 Oct 2022  |  North America  |  Market Research
State of the Global Video Conferencing Devices Market—Forecast to 2027
Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue
The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...
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26 Nov 2025  |  North America  |  Frost Radar
Frost Radar™: North American UCaaS and Cloud-Connected Calling Service Providers, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...
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26 Feb 2020  |  North America  |  Market Research
UCC Industry Trends to Watch, 2020
The Foundation is Set for Rapid Advancement
Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The indu...
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21 Jan 2021  |  North America  |  Market Research
Growth Opportunities in the North American UCaaS Market
COVID-19 Accelerates Growth, but Success Varies Widely by Provider
COVID-19 has wreaked havoc across the globe. If the epidemic continues to spread unabated, it is likely to continue to considerably impact trade and commerce patterns, GDP growth rates, employment and technology investments. Drastically-reduced travel and a massive shift to work-from-home models to avoid contagion have accelerated adoption of clou...
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29 Nov 2019  |  North America  |  Market Research
Growth Opportunities in the Global Audio Conferencing Endpoints Market, Forecast to 2025
Audio Conferencing Endpoints will Remain Pivotal in Harnessing the Power of Huddle Rooms and Complementing Cloud Video Services
Audio conferencing endpoints have served as a launch pad for the collaboration journey for every business. A variety of audio conferencing technologies, backed by multiple connectivity interfaces; and advanced features and functionality, are in use across offices. Meeting room technology choices primarily depend on the collaboration profile of the...
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21 May 2019  |  North America  |  Market Outlook
Global UCC Industry Outlook, 2019
Rich Media Capabilities Shine in the Next-gen Workplace
The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption model...
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20 Aug 2021  |  North America  |  Frost Radar
Frost Radar™: Communications Platforms as a Service Industry, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...
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