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This study examines the evolution of enterprise telephony between 2026 and 2029, revealing a market that is increasingly defined by flexibility, hybrid architectures, mobility, and AI-enabled platform convergence rather than a uniform migration to cloud communications. Drawing on Frost & Sullivan’s 2026 global survey of IT and telecom decision-make...

08 Dec 2015  |  Europe  |  Market Research

Analysis of the European Hosted IP Telephony and UCC Services Market

Businesses Embrace the Cloud for Greater Flexibility

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The rapidly growing European hosted Internet protocol (IP) and unified communications and collaboration (UCC) services market is creating opportunities for both European and international providers delivering compelling next-generation solutions. The study discusses factors that are impacting growth opportunities in the European hosted IP telephony...

In May and June 2023, Frost & Sullivan conducted a global survey of network decision makers to understand businesses perceptions and purchasing decisions regarding software-defined wide area network (SD-WAN) and secure access service edge (SASE). This report examines responses from Latin American (LATAM) businesses of various sizes across vertical...

Network services are at the forefront of reshaping our digital landscape, evolving beyond traditional connectivity into multifaceted solutions that drive business innovation and sustainability. This Frost & Sullivan report identifies 10 key trends influencing the future of network services. The integration of converged security offerings is becomin...

21 Mar 2018  |  North America  |  Market Research

Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2024

Consolidation Redefines Competitive Landscape as SIP Trunking Finds New Use Cases

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The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...

The carrier Ethernet services market's product life cycle has reached maturity. The wholesale and business/retail market sectors are facing challenges in terms of revenue growth rates, owing to price compression, market maturity, and increased usage of less expensive transport technologies with the advent of SD-WAN. Nevertheless, Ethernet services ...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

This study examines growth opportunities for communications and collaboration technologies across the travel, hospitality, and passenger transport industry, drawing on Frost & Sullivan's 2026 information technology decision-maker (ITDM) survey. It captures how organizations in this sector are prioritizing, funding, and modernizing their unified com...

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...