Search results for: 'platforms contact center'

Diagnostics-as-a-Service (DaaS) is a new, growing business model seeing widespread acceptance in auto diagnostics. After years of improvement and innovation in R&D, DaaS players have created unique solutions to help all segments of automotive repair workshops on vehicle diagnostics. Though many key players have been around for more than 10 years, t...

27 Oct 2020  |  Global  |  Market Research

Post COVID-19 Growth Opportunities in the Global Medium/Heavy Commercial Vehicle Aftermarket, 2020

Telematics Growth Allows Suppliers to Participate in New Sales Platforms

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The COVID-19 pandemic will affect industries worldwide, but few can feel it as directly as the global commercial vehicles aftermarket. The collapse of economic activity in many regions means companies will drive their work trucks less, and they will spend less to maintain them. The aim of this study is to identify the size of the global commercial ...

This research delves into the private labeling in the automotive component industry, focusing on passenger vehicle and light truck classes 1 3 in North America and classes A F (multi-purpose vehicles, sports utility vehicles, vans, pick-ups) in Europe with a focus on imports from best cost country (BCC) markets in Asia. Using a base year of 2023, t...

This analysis examines the AI applications reshaping the automotive aftermarket ecosystem, exploring key adoption areas, regional dynamics, emerging use cases, and AI-driven investments driving change in operations and business models. Structured into six core segments, the report focuses on major value chain streams: Remote and On-Bay Diagnostics ...

This research examines the quantitative and qualitative aspects of the light vehicle aftermarket industry in the Gulf Cooperation Council (GCC) by assessing industry performance and identifying the many trends that have an impact on the demand for aftermarket parts, repair, and maintenance. The research delves into a comprehensive examination of th...

13 Jul 2021  |  South Asia, Middle East & North Africa  |  Market Research

GCC Light Vehicle Aftermarket Outlook, 2021

Innovative Business Models Propels Future Growth Potential

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In 2020, the Gulf Cooperation Council (GCC) region faced significant challenges due to the COVID-19 pandemic and oil price crash. Gross domestic product (GDP) in GCC nations contracted by 5%–10% in 2020. The GCC population dropped by 3%–5% due to expatriate exodus. Every industry and sector faced multiple disruptions. The GCC light vehicle aftermar...

This Frost & Sullivan Voice of Consumer report analyzes how Indian passenger vehicle owners engage with multi-channel eCommerce for automotive spare parts across both online and offline touchpoints. The study profiles buyers by mapping their spending levels and category preferences, and examining the frequency and context of online purchases over t...

This research service presents an overview of the automotive maintenance and repair industry in the United States. Service channels will evolve from 2015 to 2021 as small repair shops close and are replaced by franchised chains and mass merchants. Overall growth will be driven by an increasing average vehicle age. However, shops capable of repairin...

Chinese automotive aftermarket revenue* (including automotive parts, insurance, used cars, automotive beauty and accessories, and miscellaneous services) is expected to record a Compound Annual Growth Rate (CAGR) of 7.7%, increasing from $290.44 billion in 2017 to $523.80 billion in 2025. During this period, the vehicles in operation (VIO) for Chin...