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16 Apr 2018  |  Global  |  Megatrends
The Future of Last-mile Delivery Bots
The Global Delivery Bot Market is likely to Reach $16.79 Billion by 2030
The logistics market is currently undergoing a major transformation with new innovative solutions determining the way goods are being delivered from point A to point B. The market is witnessing influx of new breed of tech-savvy startups that are coming up with unique business models and services that are largely disrupting the supply chain ecosyste...
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21 Feb 2019  |  Europe  |  Market Research
End User Priorities for Customer Engagement in Europe, 2018
Navigating Digital Transformation in Contact Centers
The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...
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18 Feb 2021  |  Europe  |  Customer Research
Communications and Collaboration Investment Priorities
IT/Telecom Buyers’ Perspective
This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...
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29 Jun 2021  |  North America  |  Market Research
US DoD 2022 Budget Assessment and Growth Opportunities
A New Administration Sets New Priorities
This research service focuses on US Department of Defense (DoD) spending requests for the research, development, test, and evaluation (RDT&E); procurement; and operations and maintenance (O&M) categories. The analyst has segmented the budget request by military department and 20 technology areas including aircraft, ships, ground vehicles, and comma...
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03 Jul 2019  |  Global  |  Market Research
Global Employee Health Management IT Market, Forecast to 2024
Well-Being and Corporate Performance are Top Priorities
The purpose of this research service is to present a comprehensive analysis of the global employee health management information technology (EHM IT) market, with respect to how digital health platforms are expected to help employers devise and scale clinical and wellness programs that ensure employee well-being and improve organizational productivi...
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28 Oct 2022  |  Global  |  Market Research
Commercial Aviation Premium Economy Seating Growth Opportunities
Priority for Additional Personal Space and Affordability will Drive Demand
The premium economy seating class was introduced in the 1990s. Essential components are extra seat width, generous recline, and upgraded soft product offerings. Since the gulf between economy and business class prices and services is quite large, the premium economy class is seen as a more affordable solution with sufficient perks. During the p...
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10 Nov 2021  |  Global  |  Market Research
Global Space Tourism Growth Opportunities
Customer Experience Influenced by Perception of Safety, Price, and Value Will Influence Service Provider Priorities
The successful space flights conducted by Virgin Galactic and Blue Origin in July 2021 mark the beginning of commercial services for sub-orbital space tourism. Hundreds of people have pre-booked sub-orbital flights, which indicates demand for the service. However, despite being operational, the actual demand that could materialize will depend on th...
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31 Aug 2021  |  Global  |  Market Research
Global Last-mile Food and Grocery Delivery Growth Opportunities
Quick Commerce, Funding Rounds, Drone and Bot Deliveries are Last-mile Delivery’s Levers for Growth in the US, China, and Europe Until 2025
The last-mile delivery industry for food and grocery is poised to grow as the shift from brick-and-mortar outlets to online retail continues. Last-mile delivery is no longer just about transporting products from the warehouse to the consumers but about fulfilling customer demand and experience. Customer behavior and expectations have changed in the...
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
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Special Price $2,250.00 save 25 %
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18 Dec 2020  |  Europe  |  Market Research
AI-powered Voicebots Turbocharging European Customer Journeys, 2020
Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses
The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...
$2,450.00
Special Price $1,837.50 save 25 %